Junior Account Manager

Global 4; Horsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is looking for a motivated Junior Account Manager to join their expanding Mobile Division. This role offers a fantastic opportunity for early-career professionals eager to learn and grow in a dynamic environment. You will be instrumental in supporting the mobile team, driving revenue growth through cross-selling, and ensuring exceptional customer service. With a near 5-star Trustpilot rating and several prestigious accreditations, this company is at the forefront of the industry. If you thrive in a fun, social workplace and are ready to make an impact, this position is perfect for you!

Qualifications

• Eager to learn and develop in sales or account management.
• Strong customer service and communication skills are essential.

Responsibilities

• Cross-sell products and services to existing mobile customers.
• Support mobile specialists with tasks and customer communication.
• Maintain accurate records in the CRM system.

Skills

Account Management

Sales Skills

Customer Service

Communication Skills

Education

Bachelor's Degree (or equivalent)

Tools

CRM Systems

Job description

Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious Junior Account Manager who would like an opportunity to build their career in our growing Mobile Division. This is an excellent opportunity for someone early in their sales or account management career who is eager to learn, develop, and make an impact.

As a Junior Account Manager, you will play a key role in supporting our mobile team while also taking ownership of cross-selling additional products and services to our existing mobile customer base. You’ll help us drive revenue growth while ensuring our customers receive outstanding service and support.

If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!

We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey.

What will you be doing?

1. Proactively cross-sell additional products and services into our existing base of mobile customers.
2. Support our mobile specialists with day-to-day tasks, admin, and customer communication.
3. Assist with quoting, order processing, and contract management.
4. Maintain accurate records in our CRM system.
5. Respond to customer queries and requests in a timely and professional manner.
6. Collaborate closely with internal departments (Sales, Provisioning, Billing, etc.) to ensure smooth customer journeys.
7. Identify upselling opportunities and help increase account value.
8. Contribute to team targets and overall divisional performance.