Junior Account Manager

Devonshire; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading business communications company is seeking a Junior Account Manager for a 15-month fixed-term contract. This role involves managing client relationships, solving complex issues, and ensuring service-level agreements are met. The position requires hybrid work, with two days in the Bristol office weekly.

Responsibilities

• Assist in the BAU management of the allocated client base.
• Own complex issues and serve as the main point of escalation.
• Manage relationships with client BAU contacts.

Skills

Excellent knowledge of MS Office

Good communication skills

Job description

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Our client, a leading business communications company, is currently recruiting a Junior Account Manager to join their team on a 15-month fixed-term contract.

As the Junior Account Manager, you will work on a hybrid model, required to work in the Bristol office 2 days per week.

Main Duties:

• Assist in the BAU management of the allocated client base.
• Own complex issues and serve as the main point of escalation, providing detailed resolutions and updating key stakeholders.
• Attend daily production meetings.
• Host and participate in monthly third-party review meetings.
• Manage relationships with client BAU contacts.
• Ensure all BAU activities are charged according to the client contract.
• Monitor and help manage the client-specific change management process, working closely with design, development, production, and warehouse teams to meet client change requests.
• Attend and contribute to monthly reviews hosted by the Client Relationship Management team.
• Understand contractual SLA commitments and ensure all SLAs are met across all output channels.
• Keep client operations and specific documentation up to date.

Skills required:

• Excellent knowledge of MS Office.
• Good communication skills.

Please only apply if you have the right to work in the UK. There is no sponsorship offered.

Devonshire is an equal opportunity employer and encourages applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.