Junior Account Manager

TN United Kingdom; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Junior Account Manager for a dynamic role within their business communications team. This 15-month fixed-term contract offers a hybrid working model, allowing you to collaborate in the Bristol office two days a week. You will be responsible for managing client relationships, ensuring all activities align with contractual obligations, and facilitating effective communication between various teams. If you're looking to kickstart your career in account management within a supportive environment, this opportunity is perfect for you.

Qualifications

• Strong proficiency in MS Office is essential.
• Excellent communication skills are necessary for client interactions.

Responsibilities

• Manage daily operations for allocated client accounts.
• Act as the main point of escalation for complex issues.

Skills

MS Office

Communication Skills

Job description

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Our client, a leading business communications company, is currently recruiting a Junior Account Manager to join their team on a 15-month fixed-term contract.

As a Junior Account Manager, you will work on a hybrid model, requiring you to work in the Bristol office 2 days per week.

Main Duties:

1. Assist in the BAU management of the allocated client base.
2. Own complex issues and act as the main point of escalation, providing detailed resolutions and updating key stakeholders.
3. Attend daily production meetings.
4. Host and participate in monthly third-party review meetings.
5. Manage relationships with client BAU contacts.
6. Ensure all BAU activities are charged according to the client contract.
7. Monitor and help manage the client-specific change management process, working closely with design, development, production, and warehouse teams to meet client change requests.
8. Attend and contribute to monthly reviews hosted by the Client Relationship Management team.
9. Understand contractual SLA commitments and ensure all SLAs are met across all output channels.
10. Keep client operations and specific documentation up to date.

Skills required:

• Excellent knowledge of MS Office.
• Good communication skills.

Please only apply if you have the right to work in the UK. No sponsorship is offered.

Devonshire is an equal opportunity employer and encourages applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.