Junior 1St Line Support Analyst

TXP; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Junior 1st Line Support Analyst for a 3-month contract starting on 6th October 2025. The role involves supporting users through a Datacentre Exit program, with initial training on site in Warwickshire before transitioning to hybrid working. Ideal candidates will have customer service experience and strong communication skills. This position offers a competitive market rate and opportunities for extension.

Qualifications

• Experience in a busy telephone based customer services environment.
• Must be able to demonstrate customer service experience.
• Desirable: Some Datacentre/Cloud deployment experience.

Responsibilities

• Reach out to users for the Datacentre Exit program.
• Provide customer support during the transition.

Skills

Telephone based customer service experience

1st line IT service desk experience

Professional telephone manner

Proven customer service experience

Analytical and problem-solving skills

Datacentre/Cloud deployment experience

Job description

Junior 1st Line Support Analyst

3 Month contract

Start: 6th October 2025

Full time hours, Mon - Fri

Market day rate (Inside IR35) - Please enquire

Location: Warwickshire/Hybrid working

We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025.

This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available).

As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change.

The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background.

You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available.

This position is a very customer facing role so strong communications are key.

To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions.

Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year.

Skills/Experience -

• Experience in a busy telephone based customer services environment
• Experience in a 1st line IT service desk/helpdesk role or customer services role
• Professional and polite telephone manner
• Proven customer service experience, ideally gained in a busy environment
• Demonstrable analytical and problem-solving skills
• Desirable: Some Datacentre/Cloud deployment experience

If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application.

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