Junior / 1st Line, IT Service Desk Analyst

GK Recruitment; Bolton; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading company in pharmacy IT systems is seeking a Junior / 1st Line IT Support Analyst in Bolton. The role involves providing first-line support, assisting users, and logging support requests. Candidates should have good communication skills and a problem-solving attitude, with opportunities for training and career development.

Benefits

Opportunities to develop IT skills

Training and career progression

Overtime

Qualifications

• Good communication skills (written and verbal).
• Ability to manage workload and take ownership.

Responsibilities

• Supporting pharmacy dispensers with IT issues via telephone.
• Using remote tools to assist users.
• Logging calls and emails in CRM.

Skills

Problem-solving

Communication skills

Workload management

Job description

Social network you want to login/join with:

Junior / 1st Line, IT Service Desk Analyst, Bolton

Client:

GK Recruitment

Location:

Bolton

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5c2b4db21b15

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

This role is for a Junior / 1st Line IT Support Analyst based in Bolton, working with GK Recruitment. The role involves providing first-line support for pharmacy systems, assisting users via telephone and remote access, and logging support requests.

We offer:

• A starting salary of £24,700 plus overtime
• Opportunities to develop your IT skills and build a career in a customer-centric team

You should be a good communicator with reasonable IT skills. The company supplies EPoS and PMR systems in the pharmacy sector and offers training, career progression, and benefits.

Responsibilities include:

• Supporting pharmacy dispensers with IT issues via telephone
• Using remote tools to assist users
• Logging calls and emails in CRM
• Updating the knowledge base
• Raising jobs for engineers and liaising with them
• Taking ownership of incidents and resolving them efficiently
• Documenting issues for escalation

Candidate requirements:

• Problem-solving attitude
• Good communication skills (written and verbal)
• Ability to manage workload and take ownership

If interested, apply now to join our team as a 1st Line IT Support Analyst.