Junior / 1st Line, IT Service Desk Analyst

GK Recruitment; Blackburn; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading company is seeking a Junior / 1st Line IT Service Desk Analyst to join their team in Blackburn. The role involves providing vital IT support to pharmacy dispensers, managing incidents via a CRM system, and ensuring quick resolutions. The ideal candidate will have strong communication skills and a problem-solving attitude, with a starting salary of £24,700, plus opportunities for overtime and a career path in IT.

Benefits

Training and career path

Additional benefits package

Qualifications

• Good verbal and written communication skills.
• Ability to manage own workload effectively.
• Problem-solving attitude.

Responsibilities

• Support and assist pharmacy dispensers with IT problem resolution.
• Log and categorise incoming calls and emails within a CRM system.
• Document issues and raise them to the 2nd line team.

Skills

Problem-solving

Communication

Job description

Social network you want to login/join with:

Junior / 1st Line, IT Service Desk Analyst, Blackburn

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Client:

GK Recruitment

Location:

Blackburn, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2e85f1909173

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Description

• Have you recently been working in Customer Services, OR, Customer Support?
• Do you thrive in delivering an excellent Customer Services?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you:

• A starting salary of £24,700 + overtime
• You will be able to build your IT career in a strong team, committed to being "customer centric"
• Enhance your IT skills

But - You must be a good communicator with reasonable IT skills

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.

You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work.

You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the 1st Line IT Support Analyst you will:

• Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in the documenting and updating of the knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues/problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with:

• Problem-solving attitude and aptitude.
• Good communication skills both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• An ability to Take Ownership.

APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.