Junior 1st Line Engineer

Atlas Recruitment Group Limited; England; On-site; GBP 24,000; Full time

Job description

Junior 1st Line IT Engineer

Bewbush, Crawley

IT Managed Services

£24,000

The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Bewbush, Crawley.

You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide you and train you.

This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows-based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more.

Key Responsibilities:

• Be the first point of contact for customers who need to raise a technical issue
• Answering queries and resolving issues over the phone, email, and deskside support
• Logging and resolving tickets as swiftly and efficiently as possible
• If you are unable to resolve a technical issue, pass through to senior members of the team
• Manage multiple tickets at one time

This role will pay a starting salary of £24,000 + a company benefits package.

If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.