Junior 1st Line Engineer

Atlas Recruitment Group ltd; Crawley; On-site; GBP 24,000; Full time

Job summary

An established IT managed services provider is seeking a Junior 1st Line IT Engineer to join their team in Bewbush, Crawley. This role offers an exciting opportunity for individuals with a foundational knowledge of IT Support or a strong passion for technology. As the first point of contact for customers, you will provide essential support within a Windows environment, assisting with technical issues and ticket management. You will work closely with a Senior Engineer who will mentor you, ensuring you gain valuable experience in the field. This position is perfect for those looking to kickstart their career in IT and make a meaningful impact in the education sector.

Qualifications

• Good foundation knowledge in IT Support or a passion for IT.
• Ability to work in a Windows based environment.

Responsibilities

• Be the first point of contact for technical issues.
• Log and resolve tickets efficiently.
• Provide 1st and occasional 2nd line support.

Skills

IT Support

Windows Environment

Active Directory

Group Policies

Exchange

O365

Education

Foundation knowledge in IT Support

Tools

Ticketing System

Job description

Junior 1st Line IT Engineer

Bewbush, Crawley

IT Managed Services

£24,000

The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Bewbush, Crawley.

You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide you and train you.

This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more.

Key Responsibilities:

• Be the first point of contact for customers who need to raise a technical issue.
• Answer queries and resolve issues over the phone, email, and deskside support.
• Log and resolve tickets as swiftly and efficiently as possible.
• If you are unable to resolve a technical issue, pass it through to senior members of the team.
• Manage multiple tickets at one time.

This role will pay a starting salary of £24,000 + a company benefits package.

If you would be interested in finding out more about this opportunity, please click ‘APPLY' along with your most recent CV and we'll be in contact as soon as possible.