Product Analyst

Arthur Recruitment; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading company in the London Insurance market seeks a Product Analyst. The role involves supporting underwriting teams and acting as a product expert on the new quote and bind platform. Ideal candidates will possess strong communication skills, data analysis abilities, and a background in the insurance industry, promoting career growth in a dynamic environment.

Benefits

Discretionary bonus up to 25%

Opportunities for professional development

Qualifications

• 3+ years' experience in PMO, Product, or IT Support within the London Insurance industry.
• Experience working with Underwriters or underwriting technology/processes.
• Ability to draw insights from data and learn quickly.

Responsibilities

• Serve as the first point of contact for technical issues and customer inquiries.
• Provide user training and maintain product guides and FAQs.
• Monitor system integrations and gather customer feedback.

Skills

Communication

Data Analysis

Stakeholder Management

Job description

This range is provided by Arthur Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Arthur Recruitment

Insurance IT & Change Recruitment Consultant | DE&I Lead

An exciting opportunity to join a dynamic and growing (re)insurance and Lloyd’s managing agent that provides bespoke specialty risk-transfer solutions.

This role will be focusing on their newly launched quote and bind platform.

As the Product Analyst, your role is to serve as a product expert, product evangelist, and the voice of the customer. You will be working closely with the underwriting teams to understand their pain points and provide technical support.

The ideal candidate will have experience supporting underwriting teams or hands on experience with a quote and bind platform. In addition to excellent stakeholder management skills, experience drawing insights from data and the ability to learn quickly.

Responsibilities

• Serve as the first point of contact to resolve technical issues and respond to customer inquiries across various support channels.
• Maintain expertise in product features and updates to provide accurate guidance and deliver customer training sessions.
• Gather customer feedback, analyse performance metrics to understand customer and product usage, monitor system integrations, and liaise with suppliers to prioritise enhancements and ensure the platform remains secure and up to date.
• Create and maintain user guides, FAQs, and support materials to empower customers.
• Coordinate and execute pre-release testing in the UAT environment and support business users in validating new features or fixes to ensure reliability and functionality.

Skills and Experience

• 3+ years' of experience in PMO, Product, or IT Support within the London Insurance industry.
• Excellent written and verbal communication skills.
• Experience working with Underwriters or underwriting technology/processes.
• Ability and desire to learn and grow.
• Ability to draw insights from data.

About the company

A dynamic and friendly environment with a strong reputation for investing in its employees, experiencing steady growth. Offers opportunities for professional development and career progression.

Working model: 3 days in the London Office

Discretionary bonus: Up to 25%

If you are interested in this role or other Product Analyst jobs in Insurance, please apply below or contact Sofia Chaves ([e-mail])

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Project Management, and Information Technology

• Industries

  Insurance

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