Jr IT Operations Analyst

Social network you want to login/join with:

• 1-2 years of work or internship experience in an operational role.
• Interest in ticketing systems, asset management systems, and user account lifecycles.
• Familiarity with common enterprise SaaS applications, such as Google Workspace, Slack, Salesforce, Office 365, and Zoom.
• Comfortable receiving and providing feedback.
• The ability to relate well with all kinds of people by building rapport, being kind, and maintaining composure.
• Solid written and verbal communication and collaboration skills.
• Familiarity with hardware and software lifecycle management is a plus.

Bonus Points for:

• Confidence: A willingness to take on new challenges and see them through to completion.
• Humility: You're not afraid to ask "dumb" questions and make mistakes (as long as you learn from them).
• Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
• Teamwork: We work together, and succeed as a team!

What you can expect:

• Contribute to the IT Operations team initiatives and work on routine tasks and problems in a fast-paced environment. These responsibilities include onboarding & offboarding users, process adherence, tool provisioning, and asset tracking.
• Contribute to consistently formatted and updated reference materials with support from the rest of the Operations team.
• Participate in inventory orders and deliveries.
• Collaborate frequently and effectively with the IT teams and embrace a culture of feedback.

The annual base salary for this role is between £41,000 and £55,000, plus immediate participation in 1Password’s benefits program, utilization of our generous paid time off, an equity grant, and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity, based on experience and specific skill set.

Our culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo and is excited to experiment and iterate in search of the best solution. Our work is demanding; we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, seek feedback to grow, and are driven to make an impact. If you're looking for a place to settle into a routine, this might not be the right fit. We value proven expertise, adaptability, comfort with ambiguity and change, curiosity, and results-driven individuals.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We want team members at all levels to actively learn AI best practices, identify AI opportunities, and drive innovative solutions in their daily work. Embracing AI isn't just encouraged—it's essential for our success at 1Password.

Our approach to remote work

While we are a remote-first company, we recognize the importance of in-person connection to achieve our mission. Travel for in-person engagement is part of most roles, depending on responsibilities, including annual offsites, team meetings, and industry events.

What we offer:

We believe in working hard and resting hard. Here’s what we currently offer:

• Health and wellbeing: Maternity and parental leave top-up programs, wellness spending account, generous PTO, wellness days, Wellness Coach membership, comprehensive health coverage.
• Growth and future: Employee stock options, retirement matching, training budget, 1Password University, learning sessions, free 1Password accounts, and discounts.
• Flexibility and community: Paid volunteer days, employee-led DEI&B programs, fully remote environment, and peer recognition through Bonusly.