Journey Transformation Analyst

IG Index Limited; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading financial technology firm in London seeks a Journey Transformation Analyst to improve user experiences and operational efficiency. This role involves mapping and analyzing user journeys, conducting user experience discovery sessions, and translating insights into technical requirements. Ideal candidates will have experience with BPMN notation and stakeholder interviews, and will be comfortable engaging with organizational leadership to drive transformation initiatives.

Benefits

Competitive salary & benefits

Extra day off for your Birthday

Additional days for voluntary work

Employee-led network initiatives

Free access to LinkedIn Learning

Qualifications

• Ability to create detailed journey maps.
• Experience in conducting deep-dive sessions.
• Ability to translate insights into actionable requirements.

Responsibilities

• Map and analyze user journeys.
• Lead comprehensive journey discovery.
• Build evidence-based improvement cases.
• Drive technical delivery coordination.

Skills

BPMN notation

Process mapping tools

Analytical skills

Stakeholder interviews

Jira

Education

Experience in Finance sector

Job description

Journey Transformation Analyst page is loaded

Journey Transformation Analyst

Apply locations Cannon Street, London time type Full time posted on Posted 30+ Days Ago job requisition id R_14960

Job Title

Journey Transformation Analyst

Job Description

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your role in the team

As a Journey Transformation Analyst, you'll be working directly alongside the Head of T&O Journey Transformation as a small core team, playing a pivotal role in establishing our journey intelligence capabilities from the ground up. You'll be instrumental in building our journey mapping standards and methodologies whilst taking ownership of translating our journey improvement insights into actionable technical requirements and user stories that drive delivery. This gives you significant exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys.

What you'll do

• Map and analyse end-to-end user journeys - Create detailed journey maps and current-state assessments for both client experiences and internal workflows, quantifying friction points through cost analysis, scalability constraints, compliance gaps, and operational impact metrics

• Lead comprehensive journey discovery - Conduct deep-dive sessions with teams to understand current user experiences, capturing both qualitative pain points and quantitative impacts including manual effort, error rates, and business costs

• Build evidence-based improvement cases - Transform journey insights into compelling business cases with clear ROI calculations, risk assessments, and competitive benchmarking for technical delivery teams

• Drive technical delivery coordination - Create detailed Jira tickets and maintain traceability between journey improvements and system changes, ensuring seamless handover to technical teams

What you'll need for this role

Someone who can understand messy, real-world user journeys and translate them into clear, logical visual maps with compelling business impact analysis - then bridge the gap between journey improvement opportunities and technical delivery. You'll need to be comfortable speaking with people at all levels of the organisation , asking detailed questions about user experiences and their business impact, and creating documentation that quantifies the cost of current-state friction for operational teams, senior management, and technical teams to understand and act upon.

This role offers excellent exposure to the full breadth of our trading and investment business user journeys and the opportunity to directly contribute to transformation initiatives that remove friction and improve both client experience and operational efficiency.

While there are many profiles of people who work at IG – across all roles, we’re looking for a few common traits:

• You are curious about our product and the technology that sits behind it;

• You care about our clients, and you are hungry to improve their user experience;

• You are impatient about driving change and willing to deliver at pace;

• You are not afraid of the complexity of financial regulation and want to learn & grow your expertise ; and

• You are a creative problem solver capable of innovating and thinking big.

Essential Skills:

• Experience creating business process maps using BPMN notation

• Proficiency with process mapping tools (Visio, Lucidchart , or similar)

• Strong understanding of swimlane diagrams and cross-functional process flows

• Experience conducting stakeholder interviews and process discovery sessions

• Experience writing clear business requirements and functional specifications

• Familiarity with Jira or similar project management tools for technical delivery

• Ability to translate business process improvements into technical requirements

• Understanding of how process changes translate into system configuration or development needs

• Excellent attention to detail with ability to capture complex processes accurately

• Strong analytical skills to identify process inefficiencies and improvement opportunities

• Experience of working within the Finance sector and/or industries with similar complex customer journeys.

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here .

The perks

It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

• Competitive salary & benefits plan

• 1 additional day off to celebrate your Birthday

• 2 additional days off a year for voluntary work

• Share Plans for Employees

• Comprehensive global and local onboarding process – to the company and to your role

• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture

• LinkedIn Learning platform free access

• Option to participate and create ESG initiatives based on IG Brighter Future Fund

• Employee Assistance Program

• We work in hybrid working model

Learn more about the Perks here !

Join us for this exciting journey. Apply now!

Number of openings

1

About Us

Looking for a career at a company that will support you, challenge you and help you grow? IG Group can provide that.

We're the market leader in financial derivatives trading, with a focus on innovation and advanced IT development. We're also one of Britain's Top Employers, a ten-year trend we intend to continue.