Joules Wholesale Operations Coordinator

Joules; Market Harborough; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

23 days holiday

Staff discount

Pension contributions

Health benefits

EV charging

Job summary

Joules Head Office in Market Harborough is seeking a Wholesale Operations Co-Ordinator to join the Partnerships team. This full-time, onsite role supports end-to-end wholesale order execution, coordinating between wholesale partners, sales, finance and distribution.

The ideal candidate will ensure orders are delivered on time and in full, maintain strong partner relationships, and drive process improvements in a fast-paced environment. On-site hours are 9am–5pm, Monday to Friday.

Qualifications

• Exceptional customer service and communication skills across external wholesale partners and internal teams.
• Strong IT literacy with general software experience; Google Workspace is an advantage.

Responsibilities

• Oversee operational maintenance and on-time delivery of the wholesale order book.
• Resolve account holds and friction points with Credit Control and Sales teams.
• Direct order processing through the Distribution Center to meet deadlines.
• Manage end-to-end processes for returns, claims, and credits with accurate account admin.
• Build strong relationships with wholesale partners, regional sales reps and internal teams.
• Assist sales teams during partner appointments and provide operational insights.

Skills

Customer service

Communication

Planning

Organisation

Problem solving

Teamwork

Tools

Google Workspace

Job description

The Role

Step into the role of Wholesale Operations Co-Ordinator and discover an exciting opportunity to take on an integral role here at Joules Head Office working within our brilliant Partnerships team.

Job Description

The Role

Step into the role of Wholesale Operations Co-Ordinator and discover an exciting opportunity to take on an integral role here at Joules Head Office working within our brilliant Partnerships team.

Working Pattern:

This is a full time role based at 'The Barn', Joules' purpose built Head Office in Market Harborough, Leicestershire. The typical hours for this role are 9am to 5pm, Monday to Friday and this is an onsite role.

Our Location

Market Harborough in Leicestershire is where Joules began in 1989. This market town is home to the brand's Head Office and is full of independent shops, bars and restaurants. It also benefits from good transport links to London, making it easily accessible for visitors and commuters alike. It is the perfect place to mix a rewarding career with a bit of well-dressed time off.

What You'll Do

We are seeking a proactive, detail-oriented Wholesale Customer Success Specialist to manage and optimise our wholesale order book. In this role, you will be the primary operational link between our wholesale partners, sales teams, finance, and distribution center. You will ensure end-to-end order execution, delivering orders on time, accurately and in full, while delivering exceptional service and building strong partner relationships.

Key Responsibilities

• Oversee the operational maintenance and conversion of the order book for assigned wholesale partners, ensuring accurate, full, and on-time delivery (OTIF).
• Partner closely with Credit Control and Sales teams to resolve account holds and friction points, facilitating smooth order conversions.
• Direct order processing through the Distribution Center (DC) to meet strict operational deadlines and shipping windows.
• Manage the end-to-end process for customer returns, claims, and credits while maintaining precise account administration standards.
• Establish and maintain strong working relationships with key wholesale partners, regional sales representatives, and internal departments.
• Assist sales teams during face-to-face or virtual partner appointments and provide operational insights as needed.
• Take ownership of operational roadblocks, resolve customer inquiries promptly, and elevate complex issues when necessary.
• Maintain rapid response times for phone and email inquiries, actively contribute to team meetings, and provide coverage for colleagues during peak periods.
• Identify process bottlenecks, offer innovative solutions to enhance operational efficiency, and adapt to evolving business needs.

What You'll Bring

Customer Service & Communication

The ideal candidate possesses exceptional customer service skills and a strong commitment to delivering high-quality service to both external wholesale partners and internal teams. They bring excellent verbal and written communication abilities, allowing them to convey information clearly, professionally, and promptly across all levels of the business.

Technical & Administrative Competence

A high level of accuracy and attention to detail is essential to ensure precise order processing and maintain rigorous standards of account administration. Candidates should demonstrate a good level of general IT literacy, with prior experience using Google Workspace (Docs, Sheets, Drive) considered a distinct advantage, though not essential.

Planning, Organisation & Work Management

This role requires excellent planning and organisational skills to manage high-volume workloads and consistently hit strict operational deadlines. The candidate must be adept at balancing individual tasks with broader team objectives, showing strong judgment in prioritising responsibilities as business demands shift.

Problem-Solving & Personal Drive

The successful candidate will be a self-motivated, proactive individual who takes the initiative to anticipate operational needs and solve problems effectively. They are an ownership-minded worker who isn't afraid to troubleshoot challenges independently and suggest continuous improvements to refine existing processes.

Teamwork, Adaptability & Attitude

A positive, "can-do" attitude is key to fitting into our collaborative team environment. The candidate must be a flexible team player who thrives when working both independently and alongside colleagues. They should be eager to adapt to changing priorities, step in to support team members when needed, and comfortably take on new challenges across the wider business.

Sponsorship

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. Joules does not hold a Sponsor Licence and would not, therefore, be able to sponsor a successful candidate under the Skilled Worker route. The successful candidate must be able to demonstrate the right to work without sponsorship.

We encourage early applications for our roles, as our recruitment process begins as soon as the role is advertised. If we successfully fill the position, this advert may close earlier than planned.

About Us

Our Working Way

At Joules, we honour our British heritage while creating products and experiences that delight, inspire, and connect with our customers every day. We are committed to bringing freshness and innovation to our collections, delivering style, quality, and joy in every season. We strive to be the leading brand in preppy, heritage ‘time off’ clothing, offering standout outerwear and rainwear, layered autumn and winter essentials, fresh spring and summer styles, and a broad selection across womenswear, menswear, kidswear, and homeware.

At Joules we lead on product, design, print, creative brand strategy and marketing whilst NEXT supports retail, HR, finance, distribution, customer service and returns - offering operational excellence.

About The Team

• 23 days holiday plus bank holidays
• Health and Wellbeing benefits - Opt in Healthcare cash plan, free digital GP via the Aviva App, Wellhub app access with discounted gym membership, free access to an array of health and wellness apps and much more
• We offer flexible start and finish times and discretionary flexibility to support your needs and help you navigate life's demands as and when your work allows
• 25% staff discount on Joules and NEXT products
• Up to 10% off most NEXT partner Brands & Branded Beauty products
• Up to 25% off Joules partner Brands
• Opt-in clothing allowance
• Access to fantastic discounts at our NEXT staff shop
• Life assurance
• Reward Schemes - From a cycle to work scheme to discounts with nearly 1000 retailers
• Collaborative, progressive and supportive working environment
• Competitive employer pension contributions
• Financial, physical and mental wellbeing support via our Employee Assistance Program
• Dedicated Learning and Development
• The Cafe - Our infamous on-site cafe offering subsidised, healthy, fresh and varied food available from breakfast through to lunch and beyond
• Free on-site Parking & low cost EV charging points

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [e-mail] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.