Joint Operations Lead

Amazon; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud service provider in the City of London is looking for a candidate to take ownership of Business Continuity and Disaster Recovery within an AWS region. The role involves defining operational processes, collaborating with various stakeholders, and driving best practices in operational excellence. Candidates should have experience in roadmap strategy, program management, and influencing organizational decisions.

Qualifications

• Experience owning/driving roadmap strategy and definition.
• Experience managing programs across cross-functional teams.
• Experience developing strategies that influence leadership decisions.

Responsibilities

• Owns BCDR and operational posture within an AWS region.
• Defines and documents operational processes with stakeholders.
• Ensures operational documentation is updated and well-maintained.

Skills

Roadmap strategy and definition

Product and technical roadmaps execution

Working with engineering teams

Managing cross-functional programs

Interpreting data for business recommendations

Developing strategies for leadership influence

Job description

This role will have ownership of Business Continuity and Disaster Recovery, and Joint Operations across an AWS region. This will involve working with a wide range of stakeholders, including customers and engineering teams to ensure that operational processes and procedures are created, defined and applied.

Key job responsibilities:

• Day to day ownership of BCDR and the operational posture within an AWS region
• Work with internal and external stakeholders to help define and document operational processes. Attend operational meetings as required to enable the coordination and visibility of high impact work.
• Ensure all required tooling, runbooks, wikis and operational documentation are up to date and maintained to a high standard
• Ownership of BCDR contractual requirements
• Work with peer regions to ensure global alignment on best practices and develop efficiencies through economies of scale where appropriate
• Be an operational excellence advocate across teams, driving a high bar across change control and leading the continuous improvement of BCDR and operational effectiveness
• Act as the owner for the overall operational posture of the region, defining KPIs and reporting region health to senior leaders

About the team: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

Basic Qualifications

• Experience owning/driving roadmap strategy and definition
• Experience developing and executing/delivering product and technical roadmaps
• Experience working directly with engineering teams
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience interpreting data and making business recommendations
• Experience developing strategies that influence leadership decisions at the organizational level
• Building strategic plans by collecting, analyzing, and identifying customer's major milestones. Working backwards from those milestones to build AWS capability and solution roadmaps that internal teams will utilize to inform resource and delivery plans.

Preferred Qualifications

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.