Job Vacancy Technical Support Engineer (Access Control & AV)

CIE-Group; Nottingham; On-site; GBP 25,000; Full time

Job summary

CIE-Group, a leading distributor in AV and security systems, seeks a Technical Support Engineer in Nottingham. The role involves technical sales support, customer inquiries, and assisting internal sales teams. Ideal candidates will have experience in AV systems and a commitment to customer service.

Qualifications

• 2+ years of technical support or installation experience.
• Knowledge of Access Control / Security / Audio Visual Products.
• Customer service oriented with strong attention to detail.

Responsibilities

• Handle technical sales enquiries for IP intercom and door access products.
• Support internal and external sales teams.
• Respond to incoming email and telephone support requests.

Skills

Customer service

Technical support experience

Strong computer literacy

Tools

Access Control Products

Audio Visual Systems

Job description

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Company: CIE Group Ltd

Job Title

Location

Nottingham, Nottinghamshire

Position Type

Full-time

CIE-Group is one of the UK’s leading Audio Visual & Security distributors, supplying installers and integrators with professional AV, intercom & access control products from key brands including 2N, Akuvox, InterM, CYP, Axis, and many more…

Main Job Functions:

Leading UK Access Control & Audio Visual distributor – CIE-Group – has an exciting opportunity for a Technical Support Engineer to join our Nottingham-based technical support and system design team.

Based in our Nottingham office, this is a key strategic role, requiring a hands-on approach to support sales, specification, and customer enquiries for our leading IP access control, door entry, and audiovisual product lines.

If you are a strong team player, a great communicator, technically adept, and with a strong attention to detail, then we have a great opportunity to join one of the UK’s most innovative business-to-business distributors, working on some of the largest and most exciting access and AV projects throughout the UK.

Day-to-Day Responsibilities will include:

• Handle technical sales enquiries for IP intercom and door access products.
• Support internal and external sales teams.
• Respond to incoming email and telephone support requests.
• Produce quotations from all forms of enquiries & technical specifications.
• Evaluate new products and provide feedback to product managers.
• Contact suppliers with technical product enquiries.
• Scheduling of bespoke builds etc., with our electronics workshop staff.
• Occasional visits to site to assist customers with commissioning of products and fault finding.
• Learn our AV product portfolio to assist with these product ranges as required.

The successful candidate will be expected to demonstrate the following skills & experience:

• 2+ years’ of technical support or installation experience
• Knowledge/technical experience of Access Control / Security / Audio Visual Products & Systems
• Customer service oriented
• Strong computer literacy skills

Salary:

Salary: £25,000 per annum

To apply

If you are interested in learning more about this exciting opportunity to join our award-winning team (and who wouldn’t?! ), please contact our Technical Services – or apply now with an up-to-date CV.

Andrew Short, Technical Services Manager
CIE-Group Ltd
3 Widdowson Close, Blenheim Ind Est, Bulwell, Nottingham, NG6 8WB