Job Vacancy: Guest Experience Host

Tyne Theatre and Opera House; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local entertainment venue in Newcastle upon Tyne is looking for a Guest Experience Host to provide a welcoming presence for guests. The role involves checking tickets, assisting with guest inquiries, and ensuring comfort during performances. Ideal candidates should have strong customer service skills and be available for casual hours, including evenings and weekends. This position is crucial for creating memorable experiences for every audience member.

Qualifications

• Strong customer service skills.
• Ability to work flexible hours, including weekends and evenings.
• Experience in hospitality or guest services preferred.

Responsibilities

• Provide a warm, friendly and professional welcome.
• Check tickets and direct guests to seats.
• Monitor the auditorium during performances.

Job description

Reports to – Head of Guest Experience

Hours – Casual hours across 7 days a week including evenings and weekends.

Salary – £12.21 per hour

Purpose Of Role

As a Guest Experience Host, you’ll be the welcoming face of Tyne Theatre & Opera House helping create magical moments for every audience member.

Key Responsibilities

• Provide a warm, friendly and professional welcome to all guests.
• Checking tickets, directing guests to seats and provide additional assistance as required.
• Support audience members with accessibility needs and ensure inclusivity
• Monitor the auditorium during performances, ensuring comfort and compliance.
• Prepare and serve refreshments, ice cream, confectionary and merchandise.
• Operate tills and handle cash/card transactions accurately.
• Restock bars, café and kiosk points.
• Uphold hygiene standards.
• Provide quick and efficient service during busy pre-show and interval times.
• Promote and upsell Products to maximise revenue
• Assist with cellar upkeep, cleanliness and stock rotation.
• Maintain cleanliness of all public areas.
• Respond to guest enquiries and resolve issues promptly, escalating to the Duty Manager when necessary.
• Assist with crowd management and evacuation procedures.

This is a rolling recruitment, to apply please send your CV to [e-mail] with the subject line ‘Guest Experience Host’.