Service and Repair Scheduler

Prism Healthcare Ltd.; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job description

Area: Grange Moor Head Office (WF4) postcode

Permanent – Working pattern – Monday to Friday 8-4pm, 9-5pm, 10-6pm on a rota basis

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity.

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs.

Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order.

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job.

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g., engineer performance issues, skill set gaps etc.).

Accurate and consistent updating of system databases.

Education and Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Experience of working with field-based engineers.

Experience of patient lifting, and handling equipment used in the medial healthcare industry.

Personal Characteristics

Accurate data entry skills with keen eye for detail.

Ability to reprioritise and follow customer SLA requirements.

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history.

Excellent communication skills both written and verbal.

Methodical approach to workload and ability to follow instructions.

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists.

Team player who can work autonomously.

Exceptional customer service and interpersonal skills.

Problem solving skills with ability to introduce preventative actions.

Proactive, results driven.

Competent in Microsoft Office Applications (specifically Excel).

Flexible approach to work and working hours.

Company Benefits

1. Competitive Salary, paid monthly
2. Ongoing training and development
3. 25 days holiday, plus bank holidays
4. Pension Scheme, matched contribution/salary sacrifice
5. Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
6. Life Assurance Scheme
7. Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out