Job Title: Customer Consultant

The Body Shop international limited; Cannock; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading ethical beauty brand in Cannock is seeking a customer service associate to support the store management team in driving sales. The role involves delivering exceptional service and working flexibly during evenings and weekends. Ideal candidates will have strong interpersonal skills and a passion for beauty.

Qualifications

• Experience in building rapport with customers.
• Ability to work flexible shifts, including evenings and weekends.
• Genuine passion for the beauty industry.

Responsibilities

• Support store management in driving sales.
• Deliver exceptional customer service on the shop floor.
• Uphold company values and procedures.

Skills

Customer service experience

Strong interpersonal skills

Effective communication

Job description

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

Responsibilities:

• Build rapport with customers using strong interpersonal skills; customer service experience is ideal.
• Communicate and listen effectively.
• Show a genuine passion for beauty and the retail industry.
• Have open availability for evening, weekend, and holiday shifts.

About The Body Shop:

When Anita Roddick founded The Body Shop in 1976, she had a vision: Business as a force for good — that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, empowering people and enriching our planet. Our activist roots are evident in everything we do, from iconic window posters to vegetarian products and campaigns. We stand up and speak the truth, doing things a little differently. Committed to generating positive economic, social, and environmental impact, we're fighting for what we believe in more than ever. Breaking the mould has always come naturally to us, and we need someone who isn't afraid to shake things up.

With over 2,000 products designed to suit every customer's preference, our team is on hand to learn about customer needs and recommend products that make them feel good. Our products are packed with natural ingredients, many sourced ethically through Community Trade programmes, helping communities build better lives as we help customers with their skincare regimes.