Job Details Product Support Manager - Sea Venom R30903

MBDA S.A.S.; Stevenage; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading defense company in the UK is seeking a Product Support Manager to provide In-Service Support for the Future Anti-Surface Guided Weapon (FASGW). The role involves planning and managing product support activities, developing customer-facing skills, and ensuring contractual obligations are met. Candidates should have an engineering background and knowledge of Weapons Systems. The position offers competitive benefits including flexible working and a robust employee assistance program.

Benefits

25 days of paid annual leave

Dynamic working policies

Defined contribution retirement savings plan

Financial wellbeing initiatives

Private medical insurance

Qualifications

• Broad based engineering background.
• Substantial knowledge of supporting Weapons Systems.
• Understanding of customer technical and logistics requirements.
• Ability to influence and negotiate with stakeholders.

Responsibilities

• Lead delivery of In‑Service Support for FASGW.
• Plan and manage product support activities.
• Develop customer-facing skills and improve programme management.
• Promote profile internationally within MBDA.

Skills

Engineering background

Knowledge of Weapons Systems

Effective communication skills

Customer service commitment

Planning and prioritization

Strategic thinking

Education

Degree level qualification in a numerate/technical discipline

Job description

Overview

An opportunity has arisen within our Customer Support and Services business area for a Product Support Manager to ensure delivery of In‑Service Support for the Future Anti‑Surface Guided Weapon (FASGW) (Sea Venom). The successful candidate will take the lead in ensuring all product support activities are planned, managed and delivered in a manner that satisfies our contractual obligations while maintaining MBDA’s reputation throughout the product In‑Service Lifecycle.

Responsibilities

• Lead delivery of In‑Service Support for the FASGW (Sea Venom) across the product In‑Service Lifecycle.
• Plan, manage and deliver all product support activities to satisfy contractual obligations and maintain MBDA’s reputation.
• Improve programme management skills and develop customer‑facing skills.
• Promote profile internationally within MBDA.

Qualifications

• A broad based engineering background; a degree level qualification in a numerate/technical discipline would be beneficial.
• Substantial knowledge and experience supporting Weapons Systems.
• Understanding of the technical and logistics requirements of different customers and awareness of their cultures.
• Effective written and verbal communication skills with the ability to influence and negotiate with stakeholders across the business.
• Passion and commitment to delivering high levels of customer service.
• Prioritisation and ability to deal with multiple issues on a regular basis.
• Effective planning of support work, from supply chain through to customer delivery.
• Strategic thinking enabling CSS to support the product through its life cycle.

Benefits

• 25 days of paid annual leave per calendar year, with additional days after 5, 10 and 15 years of service.
• Dynamic Working policies allowing flexibility around hours worked and location.
• Defined Contribution retirement savings plan.
• Financial wellbeing initiatives including webinars, mortgage advice and a season ticket loan.
• Employee Assistance Programme and private medical insurance.