Jo Malone London - Service Experience Coach - Gatwick Airport - 37.5 Hours

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Jo Malone London - Service Experience Coach - Gatwick Airport - 37.5 Hours, Horley

Client: Jo Malone London

Location: Horley, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: d3967ae2146f

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

The Service Experience Coach will be responsible for elevating brand service standards primarily through the delivery of the Service Accreditation Programme.

Responsibilities and Tasks:

• Ensure teams deliver high-touch service both in-store and virtually.
• Elevate service standards via coaching, feedback, and the Service Accreditation Programme.
• Lead the evolution of the brand service strategy by modeling positive behaviors and developing Stylists.
• Foster a coaching culture with timely acknowledgment and feedback, embodying kindness and transparency.
• Identify training opportunities and report them to the line manager.
• Deliver exceptional customer service consistently.
• Achieve KPIs outlined by management, including sales metrics and accreditation percentages.
• Drive retail sales using the 80/20 approach, dedicating 20% of time to selling.

Education Support:

• Ensure 100% completion of relevant e-learning content for product knowledge.
• Follow corporate initiatives, store policies, and procedures.
• Identify and report locally relevant education opportunities.

Additional Responsibilities:

May be required to travel for external business meetings.

Qualifications:

• Experience in in-store and digital education.
• Proven coaching skills and excellent communication abilities.
• Results-driven and action-oriented mindset.
• Strong business acumen with analytical skills.
• Ability to facilitate change and handle interpersonal interactions effectively.
• Extensive knowledge of the retail beauty industry.
• Proven relationship-building skills with stakeholders.
• Brand embodiment of kindness.
• Digital savviness, including social media experience.