Jo Malone London, Harrods, Assistant Business Manager, Temporary

The Estée Lauder Companies Inc.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Estée Lauder Companies' Jo Malone London boutique is seeking an Assistant Counter Manager to support the Boutique Manager, lead a team of Sales Associates, and drive sales and service excellence.

The ideal candidate will have proven retail supervisory experience in cosmetics, strong coaching skills, and the ability to manage events, stock, and operations in a fast-paced environment. Flexible weekend/hours are required.

Qualifications

• Proven retail management experience, preferably in cosmetics.
• Ability to provide inspirational, authentic and personalised customer service.
• Experience in coaching and mentoring staff to hit sales and service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Willingness to work retail hours including weekends and events.
• Experience with POS software and basic MS Office.

Responsibilities

• Deliver exceptional customer service.
• Maximise sales performance and productivity.
• Team management and coaching.
• Communicate effectively across departments.
• Organise and execute in-store events.
• Manage stock and inventory; maintain VM standards.

Skills

Retail management

Customer service

Staff scheduling

In-store events

Cash reconciliation

POS software

Microsoft Office

Tools

Retail POS software

Job description

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Assistant Business Manager

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self⁃starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics


• The ability to provide inspirational, authentic and personalized customer service


• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets


• Retail operations experience including inventory management and cash reconciliation


• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment


• Previous experience with retail point⁃of⁃sale software


• Proficient in Microsoft Office


• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Assistant Business Manager Division / Department: Sales Reports to: Boutique Manager Direct reports: Senior Stylist / Stylists Position Summary At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence. Responsibilities and tasks

• Deliver exceptional customer service


• Maximise sales performance and productivity


• Team management


• Communicate effectively


• Build collaborative relationships across department store


• Create, organise and execute in store events


• Effectively manage stock and inventory


• Maintain high VM standards and work environment


• Complete any administrative tasks to a high standard and in a timely manner


• To be aware of competitor activity and to drive an omni-channel approach The Ideal Candidate The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.


• Proven retail management/assistant retail management experience


• The ability to provide inspirational, authentic and personalized customer service


• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling


• Previous retail operations experience including inventory and facilities management and cash reconciliation


• Proven track record of leading a team to achieve sales and customer service targets


• Experience of creating and executing in-store events


• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment


• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Our Brand The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built. Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies. WE ARE Individuals. We are a bold, diverse community—home to the most creative talent. WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty. WE ARE Global Citizens We are a bold, diverse community—home to the most creative talent. As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies. Together, WE ARE The Estée Lauder Companies. #ELCfamily