Jo Malone London - Boutique Manager - JM - 37.5 Hours

Jo Malone London; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading beauty brand is seeking an experienced Boutique Manager in London to inspire a team of Sales Advisors. The successful candidate will ensure excellent customer relationships and achieve sales targets while creatively enhancing the store's in-store events. This role offers competitive pay and substantial benefits, fostering a supportive work environment.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/staff concession monthly credit

Mental health initiatives

Benefits platform with exclusive discounts

Work-Life Balance support

Extensive training and development opportunities

Qualifications

• Proven retail management or assistant management experience.
• Experience in achieving sales and customer service targets.
• Flexible availability across various days and hours.

Responsibilities

• Lead, coach, and develop the team of Sales Advisors.
• Create and execute business plans for customer recruitment.
• Oversee store operations and in-store events.

Skills

Retail Management Experience

Customer Service Target Setting

Sales Analysis

Team Coaching

Event Execution

Microsoft Office Proficiency

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Jo Malone London

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

246bdeb3127f

Job Views:

49

Posted:

24.06.2025

Expiry Date:

08.08.2025

col-wide

Job Description:

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is our daily focus. From signature Hand and Arm massages to hosting wedding consultations that help capture precious memories. Our services and events, including floral crowns, graffiti art, chocolate tastings, and cocktail master classes, are highly regarded. As Boutique Manager, you will elevate these in-store events and ensure their success. You will also oversee the smooth operation of the store and align your team with the Boutique and Brand vision. Coaching and inspiring your team to exceed KPIs and your own is essential.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/staff concession monthly credit
• Mental health initiatives (Unmind App and Employee Assistance Program)
• Benefits platform with exclusive discounts
• Work-Life Balance support through Employee Assistance Program
• Extensive training and development opportunities

Qualifications

You will have:

• Proven retail management or assistant management experience, preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Experience with retail operations, including inventory, facilities management, and cash reconciliation
• A proven track record of leading, coaching, and developing teams
• Experience creating and executing in-store events
• Flexible availability across days and hours; discuss your availability with the hiring manager
• Proficiency in Microsoft Office
• Proof of right to live and work in the country