Jo Malone London - Boutique Manager - Fenwick - 37.5 Hours

Jo Malone London; Royal Tunbridge Wells; On-site; GBP 30,000 - 40,000; Full time

Job summary

Jo Malone London seeks a dynamic Boutique Manager for their Royal Tunbridge Wells location. This role involves leading a team of Sales Advisors, achieving sales targets, and overseeing exceptional customer service and operational excellence. Candidates should demonstrate strong retail management experience, creativity in organizing in-store events, and a passion for developing high-performing teams.

Benefits

Competitive industry salary

Commission scheme eligibility

Annual Leave & Family Leave

Product discount/Staff Product Concession

Mental Health Wellbeing Initiatives

Benefits platform with exclusive discounts

Extensive Training & Development offering

Qualifications

• Proven retail management experience in beauty or fast-paced retail.
• Experience in setting sales targets and staff scheduling.
• Track record of leading and developing a successful team.

Responsibilities

• Lead and develop Sales Advisors to achieve operational targets.
• Create and execute a business plan for customer retention.
• Accountable for store’s smooth operation and alignment with brand vision.

Skills

Leadership

Sales Analysis

Customer Service

Team Development

Event Organization

Microsoft Office proficiency

Job description

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Client:

Jo Malone London

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

24c0f8bcbed4

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Creativity is our day-to-day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting, and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will be accountable for the smooth running of the store and ensuring your team aligns with the Boutique and Brand vision. The role also requires coaching and inspiring your team, ensuring their development and exceeding KPIs, as well as your own.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development offering

I,D&E STATEMENT

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Creativity is our day-to-day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting, and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will be accountable for the smooth running of the store and ensuring your team is aligned with the Boutique and Brand vision. The Boutique Manager role also requires coaching and inspiring your team, ensuring their development and exceeding KPIs, as well as your own.

Compensation and Benefits

• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development offering

I,D&E STATEMENT

Qualifications

You will have:

• Proven retail management/assistant retail management experience, preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading, coaching, and developing a team to succeed
• Experience of creating and executing in-store events
• Flexible availability across days/hours. We want all of our team to have a good work-life balance; please discuss your availability further with the hiring manager before/during the interview.
• Proficient in Microsoft Office
• Proof of right to live and work in the country