Jo Malone London - Boutique Manager - Fenwick - 37.5 Hours

Jo Malone London; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Jo Malone London is seeking a dynamic and inspirational Boutique Manager to oversee operations and lead a team of Sales Advisors in Brent Cross. The role involves strategic customer engagement and enhancing in-store events, alongside achieving sales and service targets. Candidates should possess strong leadership and management experience within a retail environment.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/Staff Product Concession

Mental Health Wellbeing Initiatives

Exclusive discounts on benefits platform

Extensive Training & Development opportunities

Qualifications

• Proven retail management or assistant management experience, preferably within beauty.
• Experience in setting sales and customer service targets.
• Previous retail operations experience, including inventory and cash management.

Responsibilities

• Lead, coach, and develop team of Sales Advisors.
• Create and execute an agile business plan.
• Ensure smooth store operations and align team with brand vision.

Skills

Retail management

Customer service

Team leadership

Sales analysis

Tools

Microsoft Office

Job description

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Client:

Jo Malone London

Location:

Brent Cross, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b22ffa1480a9

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have full accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is our daily routine. From signature Hand and Arm massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail master classes, our services and events are highly regarded. As Boutique Manager, you will elevate these in-store events and draw success from them. You will also ensure the smooth operation of the store and alignment of your team with the Boutique and Brand vision. Coaching and inspiring your team to exceed KPIs, including your own, is also key.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development opportunities

I,D&E STATEMENT

We seek a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to meet sales, customer service, and operational goals. You will be responsible for creating and implementing an agile business plan to attract and retain customers through strategic targeting, excellent customer relationship management, and leading a high-performing team.

Creativity is at the heart of our daily activities. From signature massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail master classes, our services and events are renowned. As Boutique Manager, you will enhance these in-store events and ensure their success. You will also be responsible for the store's smooth operation and ensuring your team aligns with the Boutique and Brand vision. Coaching and inspiring your team to surpass KPIs, including your own, is essential.

Qualifications

• Proven retail management or assistant management experience, preferably within beauty or a fast-paced retail environment
• Experience in setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience, including inventory and facilities management and cash reconciliation
• Proven ability to lead, coach, and develop a team
• Experience in creating and executing in-store events
• Flexible availability across days/hours; discuss your availability with the hiring manager during the interview process
• Proficient in Microsoft Office
• Proof of right to work in the country