Jo Malone London - Boutique Manager - Fenwick - 37.5 Hours

Jo Malone London; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A luxury beauty brand is seeking a Boutique Manager to lead and develop their sales team. Responsibilities include achieving sales targets, executing in-store events, and ensuring smooth store operations. Ideal candidates will have retail management experience, strong leadership skills, and a passion for customer service. This role offers a competitive salary and benefits including extensive training and product discounts.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/Staff Product Concession

Mental Health Wellbeing Initiatives

Extensive Training & Development

Qualifications

• Proven retail management/assistant retail management experience, preferably within beauty or fast-paced retail.
• Experience in setting sales and customer service targets.
• Proven track record of leading, coaching, and developing a team.

Responsibilities

• Lead, coach, and develop a team of Sales Advisors.
• Create and execute an agile business plan to recruit and retain customers.
• Ensure smooth running of the store and alignment with brand vision.

Skills

Retail management experience

Sales target setting

Team coaching

Event execution

Microsoft Office proficiency

Job description

Social network you want to login/join with:

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Client:

Jo Malone London

Location:

Brent Cross, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

b22ffa1480a9

Job Views:

26

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is our day-to-day. From signature Hand and Arm massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail master classes, our services and events are highly regarded. As Boutique Manager, you will elevate these in-store events and ensure their success. You will also be responsible for the smooth operation of the store and aligning your team with the Boutique and Brand vision. Coaching and inspiring your team to exceed KPIs and your own is essential.

Compensation and Benefits:

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & Development

I,D&E STATEMENT:

We seek a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will create and execute an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leading a high-performing team.

Creativity is central to our daily operations—from signature massages to hosting wedding consultations, floral crowns, graffiti art, chocolate tastings, and cocktail master classes. Your role will be to elevate these events and ensure their success. You will also be responsible for the store's smooth operation and ensuring your team aligns with the Boutique and Brand vision. Coaching and inspiring your team to surpass KPIs and your own is vital.

Qualifications:

• Proven retail management or assistant management experience, preferably in beauty or a fast-paced retail environment
• Experience in setting sales and customer service targets, sales analysis, and staff scheduling
• Experience with retail operations including inventory, facilities management, and cash reconciliation
• Proven leadership, coaching, and team development skills
• Experience in creating and executing in-store events
• Flexible availability across days/hours; discuss your availability with the hiring manager
• Proficiency in Microsoft Office
• Proof of right to work in the country