Jo Malone London - Assistant Manager - Cheltenham

The Estée Lauder Companies Inc.; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Boutique Manager to lead a team in delivering exceptional customer experiences. This role focuses on enhancing in-store events, ensuring smooth operations, and aligning the team with the brand's vision. With a strong emphasis on personalized service and sales achievement, you will coach and inspire your team to reach their full potential. Join a creative environment where your contributions will make a meaningful impact and help create lasting memories for customers.

Benefits

Competitive Industry Salary

Commission Scheme

Product Discount

Training & Development

Qualifications

• Proven retail experience at Supervisor level, preferably within beauty.
• Ability to provide authentic and personalized customer service.

Responsibilities

• Elevate in-store events and ensure smooth store operations.
• Align team with Boutique and Brand vision.

Skills

Inspirational Customer Service

Sales Target Achievement

Coaching and Mentoring

Retail Experience

Job description

Description

Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.

Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.

As Boutique Manager, your role will also be to elevate these in-store events. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Boutique and Brand vision.

Compensation And Benefits

• Competitive industry salary
• Commission scheme
• Product discount
• Training & development

Qualifications

You will have:

• Proven retail experience at Supervisor or above level, preferably within beauty
• The ability to provide inspirational, authentic and personalized customer service
• Experience of coaching/mentoring others to achieve their full potential and to succeed
• A drive to achieve sales and customer service targets