Jo Malone London - Assistant Boutique Manager - 37.5 Hours

Jo Malone London; Cheltenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading prestige beauty brand in Cheltenham is looking for an Assistant Boutique Manager to support the Boutique Manager in driving sales and enhancing customer experiences. The ideal candidate will have significant retail experience, particularly in beauty, and a passion for coaching and developing teams. This role involves managing store operations and creating engaging in-store events. Competitive salary and benefits offered.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/Staff Product Concession monthly credit

Mental Health Wellbeing Initiatives

Exclusive discounts and offers

Employee Assistance Programme

Extensive Training & development

Qualifications

• Proven retail experience at Supervisor or above level, preferably within beauty.
• Ability to provide inspirational and personalized customer service.
• Experience of creating and executing in-store events.
• Experience coaching/mentoring to help others succeed.
• Drive to meet sales and customer service targets.
• Retail operations experience including inventory management.
• Flexible availability across days/hours.

Responsibilities

• Support the Boutique Manager in leading and developing the Sales Advisors.
• Ensure delivery of sales, customer service, and operational targets.
• Elevate in-store events and manage store operations.

Skills

Retail experience at Supervisor level

Inspirational customer service

Experience in in-store events

Coaching and mentoring

Sales and customer service focus

Inventory management

Microsoft Office proficiency

Job description

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Client:

Jo Malone London

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Other

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EU work permit required:

Yes

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Job Reference:

883b2c028320

Job Views:

29

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

We are seeking an inspirational and energetic Assistant Boutique Manager to play a leading role in the success of the team by supporting the Boutique Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.

Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering

I,D&E STATEMENT

We are seeking an inspirational and energetic Assistant Boutique Manager to play a leading role in the success of the team by supporting the Boutique Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.

Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store.

Compensation and Benefits

• Competitive industry salary
• Commission scheme eligibility
• Annual Leave & Family Leave
• Product discount/Staff Product Concession monthly credit spend allowance
• Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive Training & development offering

I,D&E STATEMENT

Qualifications

If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

You will have:

• Proven retail experience at Supervisor or above level, preferably within beauty
• The ability to provide inspirational, authentic and personalized customer service
• Experience of creating and executing in-store events
• Experience of coaching/mentoring others to achieve their full potential and to succeed
• A drive to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
• Proficient in Microsoft Office
• Proof of right to live and work in the country