JML IT Administrator

Howden Group Holdings; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance company in Milton Keynes is seeking a JML IT Administrator to assist with administrative tasks in a hybrid working environment. This role requires strong communication skills, attention to detail, and a customer service mindset. Ideal candidates should have relevant qualifications, including ITIL Foundation, and experience with Microsoft Office products. You will support the team during core hours and maintain compliance with regulatory requirements.

Benefits

Career development opportunities

Flexible working hours

Collaborative work culture

Qualifications

• Background in Microsoft products, Microsoft Office and Windows versions.
• Excellent attention to detail and ability to work under pressure.
• Effective problem-solving skills based on clear reasoning.

Responsibilities

• Assisting the JML IT team with daily administrative tasks.
• Managing requests from employees through ITSM platform.
• Regular employee communications for outstanding orders.

Skills

Customer service understanding

Communication skills

Teamwork

Logical thinking

Problem-solving skills

Education

Relevant professional qualifications

ITIL Foundation

Tools

Microsoft Windows Operating Systems

Microsoft Office 2016 onwards

Microsoft Teams

Job description

Overview

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Job Role

JML IT Administrator

Role Definition

JML IT Administrator, assisting the team(s) with general admin tasks.

Based

Milton Keynes – Hybrid Working

Term

12 Month FTC

Key Responsibilities / Accountabilities

• Assisting the JML IT team with daily administrative tasks inc, updating documentations, closing of tickets and request fulfilments.
• Managing requests from employees and automated processes in our ITSM platform to track and update workload and provisioning status on the relevant documents.
• Regular employee communications and updates for outstanding orders and tasks.
• Liaising with and delegating tasks to relevant teams as required.
• Basic Microsoft Office product skills / Knowledge in Excel preferrable.
• Excellent attention to detail and the ability to work under pressure.
• Supporting the JML IT team during core hours 8am to 6pm (Mon-Fri) shift rotor basis
• Potential for weekend work and out of hours support where necessary.

Skills and abilities needed to perform role

• An understanding of the importance of excellent customer service and a “can do” attitude.
• Excellent communication skills, both written and verbal.
• The ability to interact confidently with senior management, clients and colleagues.
• The ability to work very well in a team environment.
• The ability to think logically and remain calm under pressure.
• Strong prioritisation skills and ability to follow process.
• Patience and empathy when dealing with customers and colleagues.
• Effective problem solving skills based on clear reasoning and sound rationale.
• Tactful, diplomatic and able to thrive in an ever-changing environment.
• Ability to work pro-actively, under pressure and independently with minimal direction.
• Background in Microsoft products, Microsoft Office and Windows versions.

Knowledge and Experience

• Microsoft Windows Operating Systems
• Microsoft Office Products (2016 onwards)
• Microsoft Teams
• ITIL Best Practice
• Knowledge of administrative and clerical procedures

Compliance and Regulatory Responsibilities

• To remain compliant with FCA requirements at all times.
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering, etc.
• To share ideas, best practice and other information within the team
• Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements
• Maintain accurate records and deal with correspondence appropriately

Professional Qualifications

• Relevant professional qualifications
• ITIL Foundation

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\'re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you\'re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.