JLR Dedicated Technician - Portsmouth

The AA; Portsmouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known automobile services company is seeking a dedicated mechanic for Jaguar Land Rover. You will provide exceptional service, diagnosing and repairing vehicles while managing customer expectations. The ideal candidate holds an NVQ3 in Vehicle Maintenance and Repair and possesses excellent problem-solving and communication skills. Opportunities for personal and professional development are available, fostering an inclusive environment.

Benefits

Access to development programmes

Inclusive workplace culture

Qualifications

• Good customer service skills to ensure delightful experiences.
• Ability to work independently and manage situations effectively.
• Strong troubleshooting skills for a variety of automotive issues.

Responsibilities

• Provide best-in-class service to customers throughout their appointment.
• Diagnose and repair vehicles, ensuring high standards are maintained.
• Manage bookings for parts and follow up as necessary.

Skills

Problem solving

Communication

Technical expertise

Education

NVQ3 in Vehicle Maintenance and Repair

Job description

Overview

Be Better – Be a part of not one, but two iconic brands! As our Jaguar Land Rover Dedicated Mechanic for The AA you’ll provide a prestige service to your customers. The vehicles you will be working with use some of the most advanced technology in the world and we want you to be a part of that. Your ability to carefully manage customer expectations whilst you work is as important as repairing vehicles right first time. You will be taking ownership of the appointment with your customer, working on the respected Jaguar Land Rover brand. You are accountable for delighting the customer and seeing the task through to completion. In return, your development is important to us, with both AA and Jaguar Land Rover specific training, support and opportunities for development you will have everything you need to achieve your goals.

What you’ll be doing

• Delighting customers: You’ll be a communicator and the master of diagnostics, using your knowledge and training to see the fix from start to finish. Ensure the customer is completely taken care of, providing a best-in-class service.
• Self-starter: You will be content working independently; you manage the situation and stay with your customer from beginning to end, even booking your own parts and re-attending where necessary.
• Problem solver: You will utilise your technical expertise to solve a variety of issues, whether that’s a warranty-related issue or a roadside breakdown, enabling the customer to get on with their day.

What you’ll need

• NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• Full category B driving licence with no more than 6 points
• Willingness to work shifts, including evenings, weekends and bank holidays

Additional information

As a valued team member, you’ll have access to a range of fully supported development programmes designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

Ready for anything? Apply Today