JIRA Developer

Gedu Global Education; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable educational organization in Leeds is seeking a skilled Jira Developer to manage and maintain their ticketing platform. You will configure and customize Jira Service Management to meet the needs of various stakeholders, implement ITIL processes, and train users. The ideal candidate will have strong technical skills, a relevant degree, and proven experience with Jira. Excellent problem-solving skills and the ability to collaborate across teams are essential.

Qualifications

• Demonstrable relevant experience with Jira Service Management.
• Proven experience as a Jira Service Management Developer.
• ITIL Foundation Certification or equivalent.

Responsibilities

• Manage and maintain the GBS ticketing platform.
• Configure and customize the JSM based on organizational needs.
• Oversee and manage the incident management process within JSM.

Skills

Jira Service Management

ITIL principles

Problem-solving skills

Technical communication

Collaboration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Jira API

Job description

Role Purpose

As a Jira Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the needs of GBS's stakeholders.

Role and Responsibilities

• Configure and customise the JSM based on organisational needs.
• Design, develop, and implement custom Jira solutions.
• Configure Jira workflows, fields, screens, and permissions.
• Administer user accounts, roles, and permissions within JSM.
• Integrate Jira with other tools and systems.
• Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
• Oversee and manage the incident management process within JSM.
• Implement and optimise service request workflows in JSM.
• Implement and manage change management processes within JSM.
• Ensure changes are documented, tested, and implemented with minimal disruption.
• Maintain an accurate inventory of IT assets using JSM's asset management features.
• Track the lifecycle of hardware and software assets.
• Generate and analyse reports to evaluate the performance of the IT service desk.
• Provide insights and recommendations for continuous improvement.
• Ensure platform security, stability, and compliance.
• Provide Jira training and support to end-users and assist with necessary documentation.
• Sharing of good practice with stakeholders across GBS.

Essential Skills and Experience

• Demonstrable relevant experience with Jira Service Management.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as a Jira Service Management Developer.
• ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles.
• Strong technical skills around JIRA API's and related automation.
• Proficiency in configuring and administering JSM.
• Knowledge of ITSM best practices and industry standards.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to collaborate with cross-functional teams and departments.
• Ability to work independently as well as in a team environment.
• Ability to communicate technical information to non-technical users.

Desirable Skills and Experience

• Atlassian Certified Associate, Jira Certified Developer
• Scripting and automation skills (e.g., JavaScript and PowerShell)

Please note: We are unable to offer or support visa sponsorship for this role.