JIRA Developer

Gedu Global Education; Halifax; On-site; GBP 40,000 - 60,000; Full time

Job summary

An education services provider based in Halifax is seeking a Jira Developer to manage and maintain the GBS ticketing platform. The ideal candidate will design, implement, and support Jira solutions, ensuring compliance with ITIL processes. Strong experience in Jira Service Management and excellent communication skills are essential for this role. Candidates must hold a bachelor's degree and relevant IT certifications.

Qualifications

• Demonstrable experience as a Jira Service Management Developer.
• ITIL Foundation Certification and Atlassian certifications are a plus.
• Strong technical skills and familiarity with automation scripts.

Responsibilities

• Configure and customise the JSM based on organisational needs.
• Design and implement custom Jira solutions.
• Administer user accounts and permissions.

Skills

Experience with Jira Service Management

ITIL principles knowledge

Excellent problem-solving skills

Strong written and verbal communication skills

Ability to work independently

Collaboration skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Jira Service Management

JIRA APIs

Job description

Role Purpose

As a Jira Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the needs of GBS\'s stakeholders.

Responsibilities

• Configure and customise the JSM based on organisational needs.
• Design, develop, and implement custom Jira solutions.
• Configure Jira workflows, fields, screens, and permissions.
• Administer user accounts, roles, and permissions within JSM.
• Integrate Jira with other tools and systems.
• Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
• Oversee and manage the incident management process within JSM.
• Implement and optimise service request workflows in JSM.
• Implement and manage change management processes within JSM.
• Ensure changes are documented, tested, and implemented with minimal disruption.
• Maintain an accurate inventory of IT assets using JSM\'s asset management features.
• Track the lifecycle of hardware and software assets.
• Generate and analyse reports to evaluate the performance of the IT service desk.
• Provide insights and recommendations for continuous improvement.
• Ensure platform security, stability, and compliance.
• Provide Jira training and support to end-users and assist with necessary documentation.
• Sharing of good practice with stakeholders across GBS.

Essential Skills and Experience

• Demonstrable relevant experience with Jira Service Management.
• Bachelor\'s degree in Information Technology, Computer Science, or related field.
• Proven experience as a Jira Service Management Developer.
• ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles.
• Strong technical skills around JIRA API\'s and related automation.
• Proficiency in configuring and administering JSM.
• Knowledge of ITSM best practices and industry standards.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to collaborate with cross-functional teams and departments.
• Ability to work independently as well as in a team environment.
• Ability to communicate technical information to non-technical users.

Desirable Skills and Experience

• Atlassian Certified Associate, Jira Certified Developer
• Scripting and automation skills (e.g., JavaScript and PowerShell)

Please note: We are unable to offer or support visa sponsorship for this role.