JIRA Administrator

Lifeplus; St. Neots; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company focused on holistic wellbeing is seeking a Jira Administrator to optimize its JIRA cloud environment. The role involves supporting teams, improving processes, and educating users while fostering a collaborative and innovative environment. The successful candidate will play a critical role in driving efficiencies and ensuring robust support mechanisms are in place.

Qualifications

• Proven experience in Jira administration.
• Strong understanding of Jira workflows, dashboards, and reports.
• Experience in creating training materials and delivering user training.

Responsibilities

• Provide ongoing user support and training for Jira best practices.
• Troubleshoot and resolve issues related to Jira functionality.
• Create JIRA dashboards and reports for change initiatives.

Skills

Jira administration

Communication

Problem-solving

Collaborative skills

Analytical skills

Job description

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Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose

As a Jira Administrator, you will play a key part in our adoption of JIRA cloud from legacy Jira on-premise; ensuring our Jira environment is optimised for success. You will work closely with business groups to support, gather requirements, improve processes, and troubleshoot system issues.

We’re looking for a forward-thinking individual to drive improvements and efficiencies in the adoption of JIRA cloud across Lifeplus as we move away from JIRA on-premise,, for IT teams as well as the Change Management Office. You will engage with teams across all business groups, finding opportunities to educate, support, promote consistency, embed new features & methodologies; ultimately enabling Lifeplus teams to do great things! Leveraging our 365 platform wherever possible through integrations is key.

The role will include but is not limited to:

• Provide ongoing user support and training for Jira best practices to beginners as well as our more experienced users.
• Collaborate with teams to gather requirements and improve processes.
• Troubleshoot and resolve issues related to Jira functionality.
• Supporting our change portfolio through configuring and maintaining Jira projects, workflows, and permissions across all change initiatives.
• Creation of JIRA dashboards and reports for change initiatives and resource managers as well as support for reporting at the change portfolio level.
• Guiding people across Lifeplus on how they can use Jira to meet their team’s requirements.
• Guiding our support team on how to address complicated requests and taking decisions to facilitate the right outcomes.
• Documenting our configuration and change management.

Candidate Profile:

• Proven experience in Jira administration.
• Strong understanding and hands on experience of creation and maintenance of Jira workflows, dashboards, reports and permissions.
• Excellent communication and problem-solving skills.
• Ability to work collaboratively with teams.
• Knowledge/experience in advanced search using Jira Query Language
• Excellent communication skills; excel in establishing relationships, take pride in earning trust and building a reputation as a go-to person in the JIRA space.
• Be able to create learning material, use Atlassian university /pre-created material and deliver user training.
• Be able to collaborate across technical and non-technical teams, breaking down barriers to ensure people, requirements and commitments are aligned.
• To have a background in configuring and administering Jira products.
• To be analytical. Proactively seek opportunities, involve teams, design solutions, document processes, gain sign-off and collaborate effectively through to completion, showing superb attention to detail.
• Have leadership skills. You are comfortable being the expert in the room and having others looking to you for technical direction and decisions.
• You welcome a challenge and question the status quo, striving to recommend and implement quality improvements.

Hours and Days:

• Monday to Friday, 37.5 hours per week

Location:

• Lifeplus House, Little End Road, St Neots, PE19 8JH
• Hybrid working: 1 to 2 days per week in the office

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

• Please note: The successful applicant will be required to undertake a criminal record check.
• Please advise us in advance if you have any special requirements if you are asked to attend an interview.