Jewellery Assessment Coordinator, Neve Jewels - Birmingham

Neve Jewels; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

Neve Jewels is seeking a Jewellery Assessment Coordinator in Birmingham to support workshop operations. The role involves assessing product issues, coordinating repairs, and ensuring customer satisfaction in a unique jewellery environment. Candidates should have strong jewellery knowledge and customer service experience.

Benefits

Private health insurance

Employee Assistance Programme (EAP)

Company pension

Employee discount

Health & Wellbeing Programme

Private medical insurance

Referral programme

Qualifications

• Experience in product assessment and knowledge of metals and settings required.
• Strong customer service or workshop experience.
• Ability to communicate effectively via phone and email.

Responsibilities

• Assess product issues and work with workshop teams.
• Coordinate repairs and track stock transfers.
• Provide customer service and oversee workshop costs.

Skills

Knowledge of jewellery

Excellent communication skills

Customer service experience

Job description

Social network you want to login/join with:

Jewellery Assessment Coordinator, Neve Jewels - Birmingham, Birmingham

Client: Neve Jewels

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

Supporting the work of the Jeweller since 2006

Jewellery Assessment Coordinator

Company

The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. We are on a mission to reshape and disrupt the diamond jewellery industry by being Europe's only digital-first jewellery group.

We have our own handmade workshop in the Jewellery Quarter, Birmingham, offering a wide range of unique jewellery, bespoke designs, and certified, conflict-free diamonds.

The Role

Seeking a Jewellery Assessment Coordinator to join our Birmingham operations team. Responsibilities include:

• Assessing product issues and working with workshop teams
• Tracking and issuing repairs
• Coordinating stock transfers with regional offices
• Sourcing stones and findings for urgent orders
• Overseeing workshop repair costs
• Providing customer service
• Booking returns and repairs
• Sending products for hallmarking
• Preparing office collections and appointments
• Conducting regular stock checks

What We're Looking For

• Strong knowledge of jewellery (metals, settings, tolerances)
• Product assessment experience
• Customer service or workshop experience
• Excellent communication skills over phone and email

Job Details

Type: Full-time

Location: In person

What You Can Expect

• Competitive salary up to £27,000/year
• Private health insurance
• Employee Assistance Programme (EAP)

Benefits

• Company pension
• Employee discount
• Health & Wellbeing Programme
• Private medical insurance
• Referral programme

Neve Jewels Group is an equal opportunity employer committed to a respectful and inclusive work environment.

About Us

Founded in 2003, the Neve Jewels Group includes Diamonds Factory, Austen & Blake, and Sacet.