Japanese-speaking Transaction Banking, CMS Client Support

Centre People; London; Hybrid; GBP 55,000 - 73,000; Full time

Job summary

Une entreprise de services financiers recherche un(e) Transaction Banking, CMS Client Support parlant japonais pour son bureau à Londres. Le candidat idéal aura une expérience dans le soutien client et la promotion de produits e-banking, ainsi qu'une maîtrise du japonais au niveau professionnel. Ce poste offre un salaire compétitif avec des avantages, dont une flexibilité de travail hybride.

Benefits

Virtual GP

Wellbeing benefits

Qualifications

• Expérience en e-banking ou support client dans une banque.
• Compétence en présentation de produits e-banking et CMS.
• Maîtrise de l'anglais et du japonais au niveau professionnel.

Responsibilities

• Gérer les demandes des clients liés aux produits e-banking.
• Assurer l'intégration et le support des produits pour les clients.
• Maintenir des relations solides avec les parties prenantes internes et externes.

Skills

Customer Support

E-banking

Japanese Language

Sales Promotion

Attention to Detail

Tools

Microsoft Office

Job description

• Japanese-speaking Transaction Banking, CMS Client Support

Ref: MI46373

Japanese-speaking Transaction Banking, CMS Client Support

Sector

Sector Finance(Banking/Securities/Insurance)

Type

Type Full-time, Permanent

Location

Location London

Salary (Annual)

A Japanese financial institute is currently recruiting a Transaction Banking, CMS Client Support to work in their London office.
In this role, you will be responsible for managing customer requirements and inquiries for e-banking/local channel products, handling client onboarding, promoting e-banking services, and providing daily support to Japanese corporate clients.
The ideal candidate should have experience in e-banking, in promoting other products, or in customer support at a bank
Understanding of Japanese culture and business level of Japanese skills is essential.

MI46373
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ELIGIBLE APPLICANTS:
● (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate
● (X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: hybrid working is available
VISA SUPPORT: No
BENEFITS: Virtual GP, Wellbeing benefits, including Mental Health Allies and First Aiders
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TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: Up to £72.5k (depends on experiences)
START: ASAP
LOCATION: London

Transaction Banking, CMS Client Support Main Responsibilities:
● Manage and handle customer requirements and inquiries related to e-banking/local channel products and associated cash transactions
● Participate in e-banking/local channel product sales by conducting usage demonstrations in physical meetings or online
● Oversee client onboarding and implementation for e-banking/local channel products
● Prepare, review, and tailor agreements and client application forms for e-banking/local channel products
● Provide customer support for e-banking/local channel products across EMEA branches
● Assist and collaborate with department members on cash and channel product matters
● Coordinate with the relevant IT department on cash and channel product-related issues
● Support the department’s ad-hoc projects as required
● Maintain strong relationships and effective communication with internal and external stakeholders

Transaction Banking, CMS Client Support Ideal Candidate:
● Experience in e-banking, cash/channel product promotion, or customer support at a bank
● Experience in pitching and presenting e-banking and CMS products to clients
● Knowledge or experience in transactions, payments, FX business, or operations
● Standard understanding of SWIFT and bank messaging
● Solid understanding of the Bank’s internal rules and procedures
● Business-level proficiency in English and Japanese (mandatory)
● PC skills (Microsoft Office)
● Ability to manage and prioritise multiple tasks simultaneously while remaining flexible and effective under strict deadlines
● Strong attention to detail and accuracy, with a positive attitude and willingness to support clients and team members

** All applicants for the Transaction Banking, CMS Client Support (Japanese speaking) must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.