Japanese speaking Job - System Support Specialist (Work Visa Sponsorship Available)

People First Team Japan/ピプルファストチムジャパン; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology support firm is seeking a Japanese speaking System Support Specialist to provide IT support for financial institutions. The role involves managing IT operations, troubleshooting, and documentation preparation. Applicants must possess native-level Japanese, experience with Windows servers, and strong communication skills. This is a full-time on-site position with work visa sponsorship available.

Qualifications

• Experience in IT support operations for Japanese financial institutions.
• Ability to handle troubleshooting and issue resolution.
• Experience with operational improvement initiatives.

Responsibilities

• Handle overall IT support operations.
• Lead response to inquiries and issue resolution.
• Design and manage IT support operations.

Skills

Japanese to mother tongue standard

Knowledge of Windows servers and networking

Strong communication and interpersonal skills

Hands-on experience in network/server environments

Experience in infrastructure setup (Windows, Linux, Cisco, AWS)

Tools

Windows Servers

Cisco Networking

AWS Cloud

Job description

Job Title: Japanese speaking System Support Specialist (Work Visa Sponsorship Available)

Employment Type: Full-time, Permanent

Salary: Approximately 45,000 DKK/month (Equivalent to EUR 6,000/month or approx. JPY 12,000,000/year)

Location: Denmark

Start Date: ASAP

Job Description: Provide support for Windows-based servers and client systems for Japanese financial institutions and securities firms.

Responsibilities (Hands-on):

• Handle overall IT support operations
• Lead response to inquiries, troubleshooting, issue analysis, and resolution
• Prepare documentation such as release procedures and configuration management records
• Propose and implement improvements to systems and processes to enhance operational efficiency and quality
• Respond to stakeholder inquiries and collaborate with both internal and external parties

Responsibilities (Management):

• Design and manage IT support operations
• Plan and manage the implementation of operational improvement initiatives
• Conduct meetings and coordination with relevant departments and stakeholders

Requirements

• Japanese to mother tongue standard
• Knowledge and experience in Windows servers and networking
• Strong perseverance, consistency, communication, and interpersonal skills
• Hands-on experience in network/server environments
• Preferably experienced in infrastructure setup using the following technologies:
  • Servers: Windows, Linux, CUCM (Cisco), Cloud (AWS)
  • Networks: Cisco (L2/L3/Firewall/Wireless), F5 (Load Balancers); Knowledge of voice systems (VoIP, IVR, Bandwidth control, etc.)

Other Information

• Work visa sponsorship is available
• On-site work only (no remote work available)

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability.

We are an equal opportunities employer and welcome applications from all qualified candidates.