Japanese Speaking IT Support Engineer

Centre People; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global IT solutions company in the UK is seeking an IT Support Engineer to provide first line support and project coordination for a major client. The ideal candidate should have experience in helpdesk roles and be fluent in both Japanese and English. This full-time position offers a salary of £25-30k depending on experience, and applicants must have the right to work in the UK.

Qualifications

• 1 year or more experience in a helpdesk or call centre role within IT infrastructure.
• Ability to communicate effectively with clients and third parties.
• Excellent flexibility and prioritisation skills.

Responsibilities

• Provide 1st line technical support via phone and email.
• Support and improve customer services.
• Act as project coordinator for customer projects.

Skills

Fluent in Japanese and English

Good documentation skills

Team collaboration

Basic understanding of networking

Proficient in Microsoft 365

Tools

Microsoft 365

Job description

A global IT solutions company is seeking a motivated IT Support Engineer to join their client site operations team in the UK. This position will provide 1st line technical support, system integration assistance, and project coordination for a major Japanese client. Candidates with helpdesk or call centre experience in the IT infrastructure sector with fluency in both Japanese and English, are highly encouraged to apply.

The role is a permanent, full-time position with a salary of £25-30k depending on experience. Working hours are Monday to Friday, 9:00-17:30, and the start date is ASAP. The location is the City of London.

Responsibilities:

• Provide 1st line level of technical or business system support via telephone, email, and online tickets
• Support, maintain, and improve customer services
• Assist other team members in Europe or back office/project members
• Assist customer HQ in Japan and third-party vendors
• Work proactively to ensure prompt resolution of support cases, timely project completion, and the highest levels of customer satisfaction
• Understand and comply with the customer’s IT policies and procedures

Administrative Tasks:

• IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updates
• Produce monthly IT reports and newsletters
• Update and maintain intranet contents
• User support for user ID management systems and other internal systems

System Integration / Maintenance Services:

• Support system integration and maintenance tasks on behalf of the customer
• Maintain related documents, including user manuals
• Summarise customer requirements for system integration services

Project Management:

• Act as project coordinator as a representative of the customer
• Assist other on-site engineers in implementing project work at the customer site
• Monitor project progress and adjust as necessary to ensure successful completion
• Coordinate internal and external meetings; prepare and distribute agendas, minutes, and correspondence

Ideal Candidate:

The ideal candidate will have:

• 1 year or more experience in a helpdesk or call centre role within the IT infrastructure industry
• Good documentation skills (e.g., customer reports, manuals)
• Good team player and ability to collaborate with project members
• Basic understanding of networking (LAN, WAN, Wi-Fi)
• Highly proficient in Microsoft 365 products (Word, Excel, Outlook, PowerPoint, MS Teams)
• Business-level verbal and written communication skills in Japanese and English
• Excellent communication skills with clients, end users, and third parties
• Ability to work flexibly on own initiative and as part of a team
• Ability to prioritise and manage own workload

Desirable skills include experience using Microsoft 365 apps like SharePoint Online, OneDrive, MS Forms, and experience as a Project Manager or Project Management Assistant.

The company is an equal opportunities employer and welcomes applications from all qualified candidates. Note: All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.