Japanese speaking Customer Service / London Branch Representative

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Japanese-speaking Customer Service Representative for their London branch. This role involves creating response policies, supporting global customers, and liaising with various departments. The ideal candidate will possess strong communication skills in both Japanese and English, a relevant university degree, and a passion for customer service. This dynamic position offers a permanent, full-time contract with the possibility of hybrid work after initial training. Join a forward-thinking team and make a significant impact in customer relations while enjoying a supportive work environment.

Qualifications

• Fluent in Japanese and high business level English required.
• University degree or equivalent preferred.

Responsibilities

• Create and maintain response policies and manuals for enquiries.
• Support customers via multiple channels including live chat.

Skills

Japanese language skills

High business level English

Communication skills

Customer service experience

Flexibility

Education

University degree

Postgraduate degree

Job description

Social network you want to login/join with:

Japanese speaking Customer Service / London Branch Representative, London

Client:

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

757aa27c1dcc

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

HY45262

TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: £30-50K depending on experience *negotiable
START: ASAP
LOCATION: Central London (Hybrid work is possible, first 1 month will be in the office every day for training)

MAIN RESPONSIBILITIES:

1. Creation and maintenance of response policies, manuals, and FAQs for handling enquiries
2. Work on team infrastructure, such as streamlining workflows, DX proposals, etc.
3. Support customers via multiple channels, including live chat, social media, etc. (English support)
4. Support for enquiries from global customers and other stakeholders
5. Liaison and reporting with Japan HQ and internal department
6. Liaison with accounting firms, accounting processing support, human resources (e.g. future recruitment)
7. Liaison with other office management companies and third parties

IDEAL CANDIDATE:

1. Holders of high business level English language skills (guideline: TOEIC 850 or above) and Japanese language skills (guideline: JLPT N2 or above)
2. University degree or equivalent (overseas university or postgraduate degree preferred)
3. High level of communication skills with the ability to handle customer service in English
4. Experience in customer support related to web applications/software welcome
5. Experience in accounting and human resources or a degree in Accounting & Finance is welcome
6. Degree in sports management or industry experience welcome
7. Knowledge, understanding and interest in sports betting welcome
8. A team-worker who can be flexible without limiting the scope of their work
9. Willingness to be involved in the running of the base as a manager in the future

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Created on 18/04/2025 by TN United Kingdom