Japanese speaking Customer Service / London Branch Representative

Centre People Appointments; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Japanese speaking Customer Service Representative in Central London. You will play a pivotal role in supporting global customers and liaising with various departments while utilizing your language skills in a permanent position. This hybrid role allows flexibility after an initial onboarding period and offers an attractive salary based on experience.

Qualifications

• High business level English (TOEIC 850+) and Japanese (JLPT N2+).
• Experience in customer support for web applications/software.
• Experience in accounting and HR preferred.

Responsibilities

• Creation and maintenance of response policies and manuals.
• Support customers via multiple channels including live chat.
• Liaise with Japan HQ and internal departments.

Skills

Customer Service

Communication

Japanese Language

English Language

Education

University degree or equivalent

Postgraduate degree preferred

Job description

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Japanese speaking Customer Service / London Branch Representative, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

757aa27c1dcc

Job Views:

24

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

HY45262

TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: £30-50K depending on experience *negotiable
START: ASAP
LOCATION: Central London (Hybrid work is possible, first 1 month will be in the office every day for training)

MAIN RESPONSIBILITIES:
• Creation and maintenance of response policies, manuals, and FAQs for handling enquiries
• Work on team infrastructure, such as streamlining workflows, DX proposals, etc.
• Support customers via multiple channels, including live chat, social media, etc. (English support)
• Support for enquiries from global customers and other stakeholders
• Liaison and reporting with Japan HQ and internal department
• Liaison with accounting firms, accounting processing support, human resources (e.g. future recruitment)
• Liaison with other office management companies and third parties

IDEAL CANDIDATE:
• Holders of high business level English language skills (guideline: TOEIC 850 or above) and Japanese language skills (guideline: JLPT N2 or above)
• University degree or equivalent (overseas university or postgraduate degree preferred)
• High level of communication skills with the ability to handle customer service in English
• Experience in customer support related to web applications/software welcome
• Experience in accounting and human resources or a degree in Accounting & Finance is welcome
• Degree in sports management or industry experience welcome
• Knowledge, understanding and interest in sports betting welcome
• A team-worker who can be flexible without limiting the scope of their work
• Willingness to be involved in the running of the base as a manager in the future

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Created on 22/06/2025 by TN United Kingdom