IVA Post Appointment Team Leader

Bennett Jones (UK); Manchester; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits with a forward-thinking company in the insolvency sector, seeking a dedicated IVA Post Appointment Team Leader. You will be part of a supportive team, enhancing your skills while helping customers navigate their financial challenges. This role offers the chance to mentor others, improve procedures, and contribute to a company that prioritizes customer care and employee development. With a modern office in Manchester and a hybrid work option after probation, this position is perfect for those looking to grow in a dynamic environment.

Benefits

Company Pension

Private Medical Insurance

Health and Wellbeing Programme

Casual Dress Code

Regular Social Events

Qualifications

• Experience in a similar role with motivation to develop.
• Ability to work well with an experienced team.
• Professional and accurate in a fast-paced environment.

Responsibilities

• Review and improve procedures in line with company policies.
• Mentor team members and monitor performance.
• Produce reports and carry out coaching sessions.

Skills

Leadership

Customer Empathy

Attention to Detail

Staff Management

Fast-paced Environment Adaptability

Job description

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Do you have experience working in the insolvency industry? Do you want to join an exciting company who put our customers first? Have you successfully managed staff? Bennett Jones are looking for a motivated and professional individual to work as an IVA Post Appointment Team Leader.

We are a volume IVA provider dedicated to helping people find solutions to their financial problems. We are fully regulated by the Insolvency Practitioners Association (IPA), showing our high standards that we want you to be part of.

You will be looked after by a supportive team who possess decades of experience within the industry. You will receive full training for the role and be supported by your manager and colleagues every step of the way.

About you:

• You have experience in a similar role and remain motivated to develop yourself with our support.
• You want to be part of and work well with an experienced and talented team.
• You are empathic towards customers, their financial needs and are willing to go the extra mile for them.
• You are professional, accurate, pay attention to detail and can work well in a fast-paced environment.
• You have previously managed staff, their performance and progression.

What you’ll be doing:

• Reviewing and improving procedures in line with the company's implementation policies.
• Mentoring team members and holding weekly meetings on their performance.
• Producing reports concerning performance as required by management.
• Carrying out coaching, feedback sessions and staff appraisals.
• Monitoring IVA case progression within your team.
• Identifying knowledge gaps and scheduling additional training.
• Any such duties that may be required by the business.

It would be helpful, but not essential if you:

• Have experience working in the insolvency industry or financial services background.
• Have experience dealing with customers via the telephone.
• Have experience working in a fast-paced, target-driven environment.
• Have a desire to progress within the area of insolvency and debt solutions.

What are the benefits?

• Working in a modern office in Manchester City Centre (M2 5WA)
• A company pension
• Attending regular social events organised by the company
• A casual dress code to make you feel comfortable
• A health and wellbeing programme
• Private medical insurance
• Monday to Friday (hybrid working available once probation completed)

For any queries, please contact [e-mail]

Job Types: Full-time, Permanent

• Company events
• Company pension
• Private medical insurance
• Transport links

Schedule:

• Monday to Friday

Experience:

• Insolvency: 1 year (preferred)
• Leadership: 1 year (preferred)

Work Location: Hybrid remote in Manchester M2

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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