IUC Team Manager – BrisDoc Healthcare Services

AVON LMC LTD; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking social enterprise dedicated to delivering high-quality NHS services. In this dynamic role, you will provide essential operational support and team leadership, ensuring that patient care standards are upheld across multiple locations. As part of a committed team, you will lead efforts to enhance service delivery, manage staff performance, and oversee the efficient operation of shifts. This position offers an opportunity to make a meaningful impact on the community while working in a supportive and innovative environment. Your contributions will help shape the future of healthcare for over a million patients in the region.

Qualifications

• Proven experience in operational management and team leadership.
• Strong understanding of patient care standards and quality assurance.

Responsibilities

• Provide senior operational management and quality assurance for patient care.
• Coordinate team rota and ensure shifts are adequately covered.

Skills

Team Leadership

Operational Management

Quality Assurance

HR Management

Patient Care Standards

Job description

Overview

Job summary

The core purpose of this role is:

1. To support the operational delivery of the IUC service across Bristol, North Somerset and South Gloucestershire.
2. To provide team leadership and high quality line management to operational teams within the service.
3. To provide base management for a Severnside treatment centre.

As part of the Service Delivery Team, you will play a vital part in leading our service alongside the wider Operational Team. At all times the post holder must act in a manner consistent with our code of conduct.

Main duties of the job

1. To provide senior operational management, supervision and quality assurance to shifts to ensure that high standards of patient care are maintained across the service.
2. To work effectively with Shift Managers when on duty to ensure that arrangements for the operational management of shifts are fit for purpose.
3. To ensure that the work undertaken by all team members while on duty supports high standards of patient care and excellent patient satisfaction.

Line and Team Management

1. To have responsibility for the line management of all members of staff in the team.
2. To ensure that staff are appropriately supervised and supported in undertaking their allocated duties.
3. Lead specific HR issues and risks in line with BrisDoc policy and with the support of the People team and carry out performance, disciplinary, sickness, grievance meetings with support from Ops Leads.
4. To manage the performance of team members and ensure that individual and team performance supports service delivery in line with required standards and the Code of Expectations.

Rota Management

1. To co-ordinate the team rota and ensure that all shifts are covered.
2. To plan contingencies for unexpected absence that may impact shift cover.
3. To ensure that rota management is undertaken in a time and resource efficient way.

About us

BrisDoc is a proud provider of NHS services and has been delivering 'patient care, by people who care' with passion and commitment for over 20 years.

As an 'employee-owned trust', we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service, GP Practices, and the Homeless Health Service. BrisDoc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.

As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve. The BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.

Interested candidates can send their resumes to the contact person as above in the job posts.