ITSM Service Manager (Incident & Problem Management)

Computappoint; London; Hybrid; GBP 90,000; Full time

Job summary

Join a prestigious financial institution as an ITSM Service Manager in Central London! This exciting role offers the chance to establish and manage a robust Service Management function, ensuring high-quality service delivery. You'll collaborate with IT teams and stakeholders, oversee critical incident management, and drive continuous service improvements. With a hybrid work model and a competitive salary of up to £90,000, this position is perfect for an experienced IT professional looking to make a significant impact in the financial sector. If you're ready to take on this challenge, apply now!

Qualifications

• Proven experience managing ITIL-based support functions in Financial Services.
• Strong skills in deploying ITSM tools and mentoring technical teams.

Responsibilities

• Oversee incident, problem, change, and release management.
• Drive service improvements through trend analysis and reporting.

Skills

ITIL-based support management

Major incident management

Real Time market data knowledge

Application support

ITSM tools deployment

Problem solving under pressure

Vendor management

Education

ITIL certification

COBiT certification

Job description

ITSM Service Manager | London | Permanent | Hybrid (3 days on-site per week) | Up to £90,000

This ITSM Service Manager role is an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company s operational estate, ensuring high-quality service delivery.

Reporting to the Head of Production Services and Governance, you'll work with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting.

Experience/Skills Required:

• Proven experience managing ITIL-based support functions in Financial Services
• Extensive experience within major incident and problem management
• Knowledge of Real Time market data and high-volume trading systems; Exchange or Clearing House experience advantageous
• Demonstrated expertise in supporting critical applications and defining SLAs/service procedures
• Strong skills in deploying ITSM tools/processes and mentoring technical teams
• Ability to solve complex problems under pressure and communicate effectively with diverse audiences
• ITIL certification or equivalent experience; additional Service Management qualifications (eg, COBiT) preferred
• Experience with vendor management and application monitoring

Role Details:

• Permanent
• Up to £90,000
• Hybrid (3 days on-site per week)
• Central London

To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

ITSM Service Manager | London | Permanent | Hybrid (3 days on-site per week) | Up to £90,000