ITSM Sales and Delivery Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in IT Service Management solutions is seeking an ITSM Sales and Delivery Manager to drive their sales strategy in Stoke-on-Trent. The successful candidate will leverage their deep technical expertise in ITSM to engage with customers and present tailored solutions, enhancing service delivery across regions. This role involves a combination of pre-sales and solution consulting, with a focus on building strong client relationships and providing exceptional technical demonstrations.

Qualifications

• Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
• Experience in pre-sales, technical sales, or solution consulting for ITSM platforms.
• Fluency in English, with additional languages as a plus.

Responsibilities

• Identify customer needs and propose tailored ServiceNow ITSM solutions.
• Engage with customers, delivering technical demonstrations of solutions.
• Translate technical solutions into clear business benefits.

Skills

Technical Sales

Communication

Presentation

Client Engagement

Education

ServiceNow certifications

ITIL certifications

Job description

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ITSM Sales and Delivery Manager, stoke-on-trent

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Client:

BGTS

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with customers to understand their business challenges and delivering technical demonstrations to showcase the value of our solutions.

Location:

UK (or Europe), the ideal candidate must be open and willing to relocate and/or travel frequently to customer locations across regions and to our delivery centers in Turkey.

Key Responsibilities:

Sales and Solutioning:

• Identify customer needs and propose tailored ServiceNow ITSM solutions.
• Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities.
• Translate technical ITSM solutions into clear business benefits for prospective clients.

Client Engagement and Technical Expertise:

• Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders.
• Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM.
• Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions.

Process and Market Insights:

• Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings.
• Collaborate with internal teams to refine sales strategies based on market trends and customer feedback.

Pre-Sales and Collaboration:

• Work closely with sales teams to drive new business opportunities.
• Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity.

Requirements:

• Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
• Prior experience in a delivery capacity within the ITSM space.
• Experience working in pre-sales, technical sales, or solution consulting roles, particularly for ITSM platforms like ServiceNow.
• Ability to communicate complex ITSM solutions in a compelling, business-focused manner.
• Knowledge of ITSM processes, automation, and best practices.
• Experience engaging with multinational customers and managing stakeholder expectations.
• Strong presentation, communication, and interpersonal skills.
• Established professional network in the ITSM space is a plus.
• Fluency in English; additional languages are advantageous.
• Willingness to travel as required.

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
• Familiarity with complementary ITSM tools and technologies.
• ITIL certifications (Foundation, Intermediate, or Expert).