ITSM Sales and Delivery Manager

JR United Kingdom; Cardiff; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent organization is seeking an ITSM Sales and Delivery Manager based in Cardiff. This role focuses on engaging with clients to understand their ITSM needs, delivering tailored solutions, and ensuring effective communication between technical and non-technical stakeholders. Ideal candidates will possess a strong technical background and pre-sales experience, along with proficiency in ServiceNow and other ITSM tools.

Qualifications

• Strong technical background in ITSM with hands-on experience in solutions.
• Experience in pre-sales, technical sales, or solution consulting roles.
• Fluency in English; additional languages are advantageous.

Responsibilities

• Identify customer needs and propose tailored ITSM solutions.
• Deliver engaging product demonstrations showcasing ServiceNow's capabilities.
• Collaborate with sales teams to drive new business opportunities.

Skills

Technical Sales

Communication

Presentation

Stakeholder Management

Education

ServiceNow certifications

ITIL certifications

Job description

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ITSM Sales and Delivery Manager, cardiff

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Client:

BGTS

Location:

cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with customers to understand their business challenges and delivering technical demonstrations to showcase the value of our solutions.

Location:

UK (or Europe), the ideal candidate must be open and willing to relocate and/or travel frequently to customer locations across regions and to our delivery centers in Turkey.

Key Responsibilities:

Sales and Solutioning:

• Identify customer needs and propose tailored ServiceNow ITSM solutions.
• Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities.
• Translate technical ITSM solutions into clear business benefits for prospective clients.

Client Engagement and Technical Expertise:

• Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders.
• Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM.
• Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions.

Process and Market Insights:

• Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings.
• Collaborate with internal teams to refine sales strategies based on market trends and customer feedback.

Pre-Sales and Collaboration:

• Work closely with sales teams to drive new business opportunities.
• Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity.

Requirements:

• Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
• Prior experience in a delivery capacity within the ITSM space.
• Experience working in pre-sales, technical sales, or solution consulting roles, particularly for ITSM platforms like ServiceNow.
• Ability to communicate complex ITSM solutions in a compelling, business-focused manner.
• Knowledge of ITSM processes, automation, and best practices.
• Experience engaging with multinational customers and managing stakeholder expectations.
• Strong presentation, communication, and interpersonal skills.
• Established professional network in the ITSM space is a plus.
• Fluency in English; additional languages are advantageous.
• Willingness to travel as required.

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
• Familiarity with complementary ITSM tools and technologies.
• ITIL certifications (Foundation, Intermediate, or Expert).