ITSM Implementation Engineer

MS Talent Ltd; City Of London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing IT consultancy in the UK is looking for an experienced ITSM Implementation Engineer. This remote role requires expertise in deploying ITSM platforms such as ServiceNow and Jira. Candidates must have client-facing experience, and an ITIL Foundation certification is required. The company provides funded training to help you become an expert in ITIL products. Join now and shape the role as you grow your career in a remote-first environment.

Benefits

Funded training in ITIL

Flexible remote working

Exposure to device management

Qualifications

• Experience deploying ITSM platforms such as ServiceNow, Jira, Zendesk, or Freshservice.
• Hands-on skills in configuration, deployment, and implementation of ITSM solutions.
• Client-facing experience, ideally in an MSP or consultancy background.

Responsibilities

• Lead scoping calls and planning engagements.
• Handle deployment and configuration of ITSM platforms.
• Act as the face of delivery from day one.

Skills

Experience deploying ITSM platforms

Hands-on skills in configuration

Client-facing experience

ITIL Foundation certification

Tools

ServiceNow

Jira

Zendesk

Freshservice

Job description

Overview

ITSM Implementation Engineer (ITSM, ITIL) - Get training and certification in ITIL and ITSM products! Remote role - work from home in the UK!

An ITSM Implementation Engineer (ITSM, ITIL) is required by a fast-growing IT consultancy delivering high-demand ITSM solutions to UK clients.

Responsibilities

• Remote-based role with occasional UK site visits. You'll run scoping calls, lead 5-day planning engagements, and handle full end-to-end deployment and configuration of ITSM platforms. You'll be the face of delivery, owning the technical side from day one.
• Deploy ITSM platforms (e.g. ServiceNow, Jira, Zendesk, Freshservice) and perform hands-on configuration, deployment, and implementation.
• Lead client-facing sessions, including scoping and delivery, ideally from an MSP or consultancy background.

Requirements

• Experience deploying ITSM platforms (e.g. ServiceNow, Jira, Zendesk, Freshservice)
• Hands-on skills in configuration, deployment, and implementation
• Client-facing experience - ideally in an MSP or consultancy
• Confident leading scoping and delivery sessions
• ITIL Foundation certification
• Full training provided—Get certified in advanced ITIL at the company's expense. You'll be backed to become the go-to expert for all things ITSM.

Why join

• Define the role and lead future delivery
• Funded training: ITIL
• Exposure to device management & Active Directory
• High-growth consultancy with rising demand
• Remote-first, flexible setup
• Take control of your next move - apply now