ITSM Engineer – 10967HSITSM

Proactive.IT Appointments Limited; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking an experienced ITSM Engineer to enhance their ServiceNow platform. This pivotal role focuses on Governance, Risk, and Compliance (GRC) modules, ensuring operational excellence and quality service delivery. You will leverage your expertise in ServiceNow to translate business needs into effective technical solutions, driving automation and integration. Join a forward-thinking team where your contributions will lead to significant business improvements and platform optimization. If you are passionate about IT service management and ready to make a difference, this opportunity is for you.

Qualifications

• Proven experience in implementing and supporting ServiceNow GRC modules.
• Deep technical understanding of ServiceNow platform architecture and scripting.

Responsibilities

• Serve as the SME for the full ServiceNow product set and its operational delivery.
• Translate business requirements into scalable ServiceNow technical solutions.

Skills

ServiceNow GRC modules (IRM, BCM, TPRM)

ServiceNow platform architecture

JavaScript scripting

Workflow automation

Platform administration

Governance mindset

Communication skills

ServiceNow Certified Implementation Specialist

Banking domain experience

Job description

10967HSITSM
£600 – 680 per day

ITSM Engineer

ServiceNow – GRC

Inside IR35 – Onsite

We are looking for an experienced ITSM Engineer to join our clientsServiceNow Team. This role reports to the ServiceNow Platform Manager and will act as a Subject Matter Expert (SME) for the ServiceNow product suite, with a particular focus on Governance, Risk, and Compliance (GRC) modules—IRM, BCM, and TPRM.

This is a pivotal position responsible not only for the technical management and development of the platform, but also for ensuring the operational excellence, governance, and quality of service delivery across the organization.

Key Responsibilities:

• Serve as the SME for the full ServiceNow product set, responsible for its development, operational delivery, and alignment with governance and policy standards.

• Lead the day-to-day technical management of the ServiceNow platform with specific expertise in GRC (IRM, BCM, TPRM).

• Translate business requirements into scalable, best-practice ServiceNow technical solutions, with a focus on automation and integration.

• Triage and estimate enhancements and incoming requests, ensuring alignment to out-of-the-box best practices and maintaining a high Health Scan score.

• Provide technical governance and approval for submitted changes, ensuring adherence to platform standards and security policies.

• Oversee the preparation, testing, and implementation of platform upgrades.

• Collaborate with process owners to ensure seamless implementation of automation and integration solutions.

• Identify opportunities for platform optimization, leveraging new features and enhancements from ServiceNow releases to deliver measurable business benefits.

• Proactively seek enhancements across the broader product ecosystem that improve cost-efficiency, simplify processes, or streamline operations.

• Lead the design and development of complex, business-critical ServiceNow solutions.

Skills required:

• Proven experience in implementing and supporting ServiceNow GRC modules (IRM, BCM, TPRM).

• Deep technical understanding of ServiceNow platform architecture, scripting (JavaScript), workflow automation, and integrations.

• Experience in platform administration and upgrade processes in a regulated enterprise environment.

• Strong governance mindset with familiarity in audit and IT security requirements.

• Exceptional communication skills with the ability to engage stakeholders and influence outcomes.

• Relevant certifications (e.g., ServiceNow Certified Implementation Specialist – Risk and Compliance) are a strong plus.

• Experience within the banking domain would be highly desirable

ITSM Engineer

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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