ITSM Configuration Management Specialist

Whitehall Resources Ltd; Cambridge; On-site; GBP 70,000 - 90,000; Part time

Job summary

A UK-based IT services company is seeking an experienced ITSM Configuration Management Specialist for a hybrid role in Cambridge. The specialist will support the design and governance of Configuration processes and integrate the CMDB with ITSM tools. Candidates should have over 12 years in ITSM processes and significant experience with ServiceNow. This is an initial 6-month contract inside IR35.

Qualifications

• 12+ years of hands-on experience in ITSM processes.
• 7+ years implementing ITSM Configuration Management Process.
• Experience designing and implementing Configuration Management capabilities.

Responsibilities

• Support the design, implementation, and governance of Configuration processes.
• Integrate the CMDB with ITSM processes to improve service management capabilities.
• Support BAU CMDB tasks and life cycle management.

Skills

ITSM processes

Configuration Management

ServiceNow platform

Process governance

Data standardization

Education

ITIL 4 Managing Professional or Strategic Leader certification

Tools

ServiceNow CMDB

ITOM Discovery

Job description

Overview

ITSM Configuration Management Specialist
Whitehall Resources are looking for an ITSM Configuration Management Specialist. This is a hybrid working role with 2-3 days per week onsite in Cambridge, and the rest remote working, for an initial 6 month contract. Inside IR35

Responsibilities

• Support the design, implementation, and governance of Configuration processes related to the transition of new or modified services into production.
• Develop and maintain configuration process documentation, training materials.
• Integrate the CMDB with other ITSM processes and tools to improve overall service management capabilities.
• Support EUC and Infrastructure/Networks teams on life cycle management tasks ensuring the CMDB consumes current and accurate information.
• Support BAU CMDB tasks such as De-dupe Reviews, Requests, Data Certification. investigation of stale CI's.
• Engage with Service Owners to map and build Services using ITOM Discovery.
• Support Configuration Management Board and Drop-in sessions
• Ensure data sources are operating as expected.
• Fix ITOM Discovery issues (Patterns, Schedules and Credentials).
• Investigate approved changes vs unauthorized changes to ensure risk and impact is minimized and dependencies are fully understood.

Required Skills and Experience

• 12+ years of hands-on experience in ITSM processes.
• 7+ years of consistent track record implementing ITSM Configuration Management Process and maintaining CMDB in large organisations.
• ITIL 4 Managing Professional or Strategic Leader certification preferred.
• Experience as a ServiceNow CMDB Consultant or similar role in designing and implementing Configuration Management capabilities.
• Experience with ServiceNow platform and CMDB module and integration with third-party tools and systems.
• Ability to execute process governance, reporting, and compliance.
• General conceptual understanding of IT infrastructure and applications, project management, and SDLC.
• Experience in governing and leading large data standardization and ServiceNow IRE prioritization.

Nice To Have

• Knowledge of TVM to support IT security on CMDB/Vulnerability activities.
• Previous exposure to ITOM Discovery and Service Mapping.
• Experience with the implementation of life cycle management process.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.