ITSM Administrator

Northern Lincolnshire and Goole NHS Foundation Trust; Scunthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A significant healthcare organization in Scunthorpe is looking for an IT Operations Administrator. The role involves managing IT hardware and software purchases, providing IT support, and assisting with training. Candidates should have strong administration skills and experience in IT support. This position encompasses a blend of responsibilities crucial for efficient service delivery in healthcare operations.

Qualifications

• Experience in providing IT support to customers.
• Ability to manage and plan own workload.
• Familiarity with ITSM systems.

Responsibilities

• Administer purchasing of new IT hardware and software.
• Manage workload within parameters set by team leader.
• Ensure logistical requirements of IT equipment are maintained.
• Deliver and install IT equipment minimally.
• Attend team discussions in support of service delivery.
• Assist in providing on-the-job training.

Skills

IT support skills

Administration

Planning and coordination

Job description

To work as part of a dynamic IT Operations Team, who prides themselves in their ability to innovate, modernize, and support services that provide patient care/assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer focused service. The post holder will provide administration and co-ordination within IT Operations using Techshop and the ITSM system. This will include the planning of hardware/software installations, providing IT support to customers as required, assisting with the license requirements and supporting staff within and IT Operations Department.

• Responsible for the administration of purchasing of all new IT hardware and software including processing user requests, creation of purchase requisitions, confirmation of deliveries and processing of invoices ensuring relevant documentation/systems are kept up to date and stock is labelled appropriately.
• Responsible for managing and planning own workload within set parameters provided by the team leader or manager of area with little to no supervision.
• Ensure that the logistical requirements of IT Equipment is maintained (orders, site and location, required equipment) to ensure efficiency of installations for planned\unplanned work.
• Delivery and if required, installation of IT equipment which requires minimum technical setup such as mice, keyboard, headset,camera, monitor or that have been prior configure by a member of the IT Operations Team
• Attend appropriate team discussions/meetings in support of service delivery.
• Assist with providing on job training, supported by SOPs for new starters, or current team members to maximise knowledge, transferring information to enhance individual(s) and team performance allowing core coverage of ITSM administration if required.
  
  

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

For further details / informal visits contact: Name: Samantha Kolberg Job title: IT Customer Relations Manager Email address: [e-mail] Telephone number: 03033 302598