ITS Operations Manager

TK Elevator UK Ltd; Wythenshawe; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading elevator technology company is seeking a skilled manager to lead the ITS team in Manchester. This role involves coordinating technical support, driving customer relationships, and developing technology solutions. The ideal candidate should have a university degree, multilingual skills, and strong leadership experience. This position offers opportunity for significant impact in enhancing customer service and operational functions.

Qualifications

• Experience in personnel development and management.
• Excellent communication and presentation skills.
• Basic technical knowledge of elevator control systems.

Responsibilities

• Lead and coordinate the ITS team of 30 colleagues.
• Drive marketing and customer relationships.
• Develop technology solutions in ITS Service R&D.
• Manage the ITS Manchester budget and legal aspects.

Skills

Leadership

Intercultural awareness

Customer focus

Public speaking

Marketing know-how

Education

University degree or similar educational background

Job description

What we expect

Lead and coordinate the ITS team of 30 colleagues in Manchester. Management responsibility for all ITS functions – technical support, training, repairs, spare part sourcing and supply, sales and marketing support, structured in 4 departments with individual department heads. Drive marketing and customer relationships in close collaboration with local sales teams. Direct customer contact (customer visits, job-site audits, tender negotiation meetings supporting the TK Field Organizations). Develop technology solutions in the area of ITS Service R&D. Conduct internal and external events by hosting customer tours and promotional visits at the ITS Manchester facility. Responsibility for the ITS Manchester budget and managing the financing of the services. Coordinate legal aspects and challenges coming from reverse engineering projects and keeping up to date on the latest competitor technological developments. Further develop and improve the internal ITS services delivery to the Field entities in Europe and Africa. Attributed with excellent communication and public speaking skills, you will be offering commercial presentations to both our clients and to TKE personnel.

Who we are looking for

University degree or similar educational background. Multi-lingual knowledge – besides English, a minimum of 1 additional language from the list (French, German, Spanish, Italian) fluent. Management background (Leadership, Human Resources, Financials). 100% customer focus and high intercultural awareness. International customer service delivery and direct customer and service sales experience. Marketing and communications know-how and presentation skills. Experience in personnel development and management. Basic technical knowledge of elevator control systems. Basic knowledge in financial management.