ITOC SUPPORT ENGINEER

May & Stephens; London; On-site; GBP 36,000 - 42,000; Full time

Job summary

A leading global telecommunications company is seeking an ITOC Support Engineer to provide first and second level support in a modern office environment. The role includes managing network alerts, customer fault calls, and providing technical support. The ideal candidate will have experience with IoT and mobile networking, along with certifications such as CCNP and CCNA. This is a great opportunity for career progression in a successful telecoms business.

Benefits

Free travel in London Zone 1-6

Qualifications

• Experience with IoT/Mobile networking.
• Wide knowledge of PC software and network technologies.

Responsibilities

• Manage IoT/Network alerts and reports.
• Provide technical support and create designs for customers.
• Coordinate with 3rd party suppliers for trouble resolution.

Skills

IoT

Mobile networking

Technical support

Customer service

Education

CCNP

CCNA

JNCIP

Tools

Microsoft WIN 10/11

Microsoft 365

Windows Server

Cisco

Juniper Networks

Azure

Virtualization

Cloud

Switch/Router/IPT

Firewall products

Job description

ITOC SUPPORT ENGINEER

CITY OF LONDON

36,000 + 1300 shift allowance

FREE TRAVEL LONDON ZONE 1-6

A leading global Fortune 300 telecommunications company is hiring an ITOC Support Engineer to join its team on a permanent basis. The company have a lovely modern office environment with great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!

The purpose as ITOC Support Engineer on a 24/7 shift at IT Operation Centre (ITOC), is to act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble.

As an ITOC Support Engineer your responsibilities will include:

• Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and
• Carry out a variety of technical tasks to meet or exceed customers' expectations by liaising with vendors, carriers, Mobile Operators, third parties.
• Contribute in delivering new services and products from an operational perspective.
• Deal with customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone).
• Update trouble ticket systems and customer documentation with fault history.
• Contact and co-ordinate 3rd party suppliers, Mobile Operators, to help achieve trouble resolution.
• Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities.
• Visit customer premises with 3rd party vendors as and when required for troubleshooting, project, or maintenance contract work.
• Process tape changes, system administration and reporting.
• Attend customer meetings regarding issue, projects or maintenance contract work.
• Create ad-hoc reports concerning customer issues as and when required.
• Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) Work.
• Travel to customer offices throughout Europe for business purposes as and when required.
• Provide technical support, create design and proposals for customers.

The successful candidate will be an experienced ITOC Support Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, LAN/PAN, LPWAN, Azure, Cisco, Juniper Networks, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products.

As ITOC Support Engineer:

• Have previous experience working for a global company
• Experience with IoT/Mobile networking experience.
• Be certified in CCNP, CCNA and JNCIP.

A great opportunity for an experienced ITOC Support Engineer to join a growing and highly successful telecoms business.

Send your CV to apply today.

May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.