ITIL Service Manager – Warrington – 70K

TN United Kingdom; Manchester; On-site; GBP 70,000; Full time

Job summary

An established industry player is looking for an experienced ITIL Service Manager to lead service delivery in a global tech environment. This role focuses on creating and managing an ITIL v4-based service environment, emphasizing continuous improvement and operational excellence. With autonomy and growth potential towards senior management roles, the position offers excellent training and onboarding. The office-based role provides a dynamic work atmosphere with amenities like a gym and chill-out zone, making it an attractive opportunity for those seeking to advance their careers in service management.

Benefits

Pension

Medical

25 days holiday

Gym

Free parking

EV charging

Qualifications

• Extensive experience in ITIL service management.
• Proven track record of establishing fully operational ITIL environments.

Responsibilities

• Developing and implementing ITIL service delivery frameworks from scratch.
• Managing service strategy, continuous improvement, and operational excellence.

Skills

ITIL

Customer Centric

Engaging

Communication

Stakeholder Management

Analytical

Job description

ITIL Service Manager – Warrington – 70K, Manchester

Client: Ascent People

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 29faabcc3603

Job Views: 11

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Description: We are seeking an experienced ITIL Service Manager to lead service delivery at a global tech company. The role involves creating and managing an ITIL v4-based service environment, focusing on continuous improvement, change control, incident, and problem management. This is an office-based position offering up to 70K +/-.

Responsibilities include:

• Developing and implementing ITIL service delivery frameworks from scratch
• Engaging with external customers and stakeholders effectively
• Managing service strategy, continuous improvement, and operational excellence

Requirements:

• Extensive experience in ITIL service management
• Proven track record of establishing fully operational ITIL environments
• Strong communication skills and stakeholder management
• Ability to work in high-pressure, fast-paced environments

This role is not about man-management but offers autonomy, respect, and growth potential towards senior management roles. Excellent training and onboarding are provided.

Key skills: ITIL, Customer Centric, Engaging, Communication, Forward-thinking, Stakeholder Management, Analytical

Contact for full job specification and client info: 07791615703.

Client & Benefits:

This global tech firm is expanding, investing in technology, products, and staff development. Office amenities include a chill-out zone, gym, free parking, and EV charging. The role is based in Warrington, with commutes from Liverpool and Wigan. Sponsorship is not provided.

Salary & Perks: Up to 70K + pension, medical, 25 days holiday, 40-hour week. Interviews are scheduled onsite ASAP.