Italian Speaking Travel Operations Lead

French Selection; United Kingdom; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A leading recruitment consultancy is looking for an Italian Speaking Travel Operations Lead to manage logistics and customer service in Italy. You will act as the contact point for suppliers and partners, ensuring organized trips run smoothly. The ideal candidate is fluent in Italian and has experience in the travel industry, especially with ski group travel. The role offers a salary of up to GBP31,000 per annum, with a hybrid work model after initial training.

Qualifications

• Fluent in Italian (written and spoken) essential.
• Experience working in the travel industry - especially ski group travel beneficial.
• Experience and a passion for skiing required.

Responsibilities

• Manage logistics and customer service in Italy.
• Act as the first point of contact for suppliers and partners.
• Liaise with suppliers including hotels and coach companies.
• Resolve issues during organised trips.
• Confirm and manage itineraries and bookings.
• Ensure accommodations meet health and safety standards.
• Be responsible for supplier rate negotiation.
• Facilitate communication between travel coordinator and supplier.
• Travel to Italy during peak season.

Skills

Fluent in Italian

Experience in travel industry

Strong organisational skills

Excellent communication skills

Problem solver

IT literate

Job description

FRENCH SELECTION (FS)

Italian Speaking Travel Operations Lead
Location: Haywards Heath
Hybrid work after full time office training
Salary: up to GBP31,000 per annum (depending on experience)
Ref: 4270OI

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4270OI

The company: A well-established family run business with international operations who pride themselves in providing outstanding services to their clients

Main duties: An amazing opportunity to be responsible for managing logistics and customer service in Italy, making sure travel operations run smoothly and customers are well supported. The role involves working with local partners, coordinating with internal teams, and solving customer problems

The role:
- Act as the first point of contact for suppliers, partners and UK based teams
- Liaise with suppliers including hotels, coach companies and other service providers
- Resolve and address any issues that may arise during organised trips
- Confirm and manage itineraries, bookings, services and accommodation
- Ensure all accommodations and activities meet with health and safety standards
- Be responsible for supplier rate negotiation
- Facilitate communication between travel coordinator and supplier ensuring outstanding service is provided
- Travel to Italy during peak season

The candidate:
- Fluent in Italian (written and spoken) essential
- Experience working in the travel industry - especially ski group travel beneficial
- Experience and a passion for skiing required
- Excellent communication skills
- Strong organisational skills, problem solver and comfortable working independently
- IT literate
- Willing to travel to Italy

The salary: up to GBP31,000 per annum (depending on experience)

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.